Human Resources Coordinator - Muncie, United States - Ball State University

Ball State University Muncie, United States

4 days ago

Description

Posting Details

Position Information

Ball State is a great place to work In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana.

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Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application.

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Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview.

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Position Title
Human Resources Coordinator

About this Opportunity
BSU welcomes applicants for a full-time Human Resources Coordinator. This position is scheduled 40 hours a week. Normal work hours will be between 8am-5pm during winter hours and 7:30am-4pm during summer hours. A successful candidate must be well organized and able to multi-task in a fast-paced environment.

This individual will be expected to do some but not all job functions listed on the job description as needed.

Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work.

We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.

Salary Grade
10

Wages Begin At
16.2

FLSA
Non-Exempt

Hrs/Week
40

Pre-Employment Screening
Requires successful completion of a background check.

Position Function

The Human Resources Coordinator will serve as a vital member of the HR Solutions Center Team and is responsible for responding to and resolving customer questions and issues regarding Human Resources-related policies, procedures, and functions with a focus on delivering Human Resources in an employee-centric manner.

Conduct initial research on customer inquiries/requests and resolve or escalate the case as needed. Complete a wide variety of duties within one or more functional areas of Human Resources.

Minimum Education
Associate's degree or equivalent in business administration or related area.

Minimum Experience
Over one through three years of administrative support related experience.

Minimum Other

Competencies:

HR Knowledge

Identifies ways to improve operational efficiency
Develops knowledge of general HR practices and technology
Executes transactions with minimal errors
Demonstrates a willingness to learn

Leadership:
Ethical Practice

Behaves in a manner consistent with the difficult decisions made by management.
Follows policies consistently.
Maintains employee confidentiality throughout appropriate business processes.
Maintains knowledge of internal organizational controls.

Leadership & Navigation

Listens actively to identify potential challenges or solutions.
Develops knowledge of internal policies and procedures for responding to transactional issues.
Provides detail-oriented support in the administration of organizational program and initiatives.

Business Acumen

Demonstrates basic knowledge of HR services and operations.
Possesses operational/processing expertise for assigned task.
Identifies inefficiencies and provides process improvement recommendations.

Business Consultation

Raises issues and/or identifies patterns requiring transactional HR solutions.
Identifies stakeholder needs and refers as appropriate.
Manages work time efficiently.

Critical Business Evaluation

Conducts data entry and tracks statistics and metrics.
Gathers facts and analyzes data using systematic methods (e.g., surveys).
Identifies sources of data and information and learns where to find the most relevant information for solving problems.

Interpersonal Communication

Communications policies, procedures, culture, etc. to new and existing employees.
Resolves employee issues or directs appropriately to other resources.
Promptly responds to stakeholder concerns via written, verbal or electronic communication.

Inclusive Excellence

Respects differences and promotes inclusion on a transactional level.
Possesses general knowledge of organization's policy and philosophy toward diversity and inclusiveness.
Demonstrates willingness to develop and grow understanding of global and cultural effectiveness.

Relationship Management

Provides outstanding customer service experience to employees and other stakeholders.
Demonstrates effective interpersonal skills.
Provides first point of contact for employee questions.
Listens effectively to potential issues before reacting with solutions.

Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education
Bachelor's degree in business or HR-related area.

Preferred Experience
Additional years of related experience; experience with Microsoft Access and Banner.

Preferred Other
Experience working in a higher education or non-profit setting. Experience working in Human Resources.

Position Title(s) Supervised
None.

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community.

Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply.

All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis.

Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs.

Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation.

We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

There's more to discover IN Indiana Visit the following link to learn more:

IN Indiana

Department
Human Resources Solution Center:135070

Department Information

Department Email or Phone Number
Duties & Responsibilities

Ranking
1

Job Duty

Act as the first point of contact for employee support and respond to Human Resources inquiries via multiple channels (phone, email, in-person, etc.), resolve inquiries that are routine and/or of moderate complexity, and escalate more complex requests to the relevant functional area; ensure all inquiries are handled timely with consistency and accuracy.

Ranking
2

Job Duty
Clarify the needs of the employee, collect relevant information, build rapport and respond in a professional and compassionate manner. Effectively communicate and educate callers and visitors regarding HR policies and procedures.

Assist employees with navigation of various HR systems (Employee Self Service, TMS, Benefit Focus, UKG Dimensions, etc.) and may initiate some HR transactions on behalf of employees and applicants.

Ranking
3

Job Duty
Partner with all areas of Human Resources to identify process improvements, system enhancements, knowledge resources, and communication needs. Assist with building a more robust knowledge base for the HR Solutions Center.

Ranking
4

Job Duty
HR Coordinators will also perform work in one or more of the following areas of specialization listed below.

Ranking
5

Job Duty

Administrative Support:Order supplies. Serve as a Notary. Review calendars and assist with scheduling appointments. Compile data for reports. Assist with the planning of a number of events (training sessions, meetings, employee conferences). Schedule rooms, make arrangements for equipment, refreshments, and room set up.

Ranking
6

Job Duty

Benefits: Notify employees regarding qualifying events. Assist with short- and long-term disability application process. Draft and send overage letters and emails for Anthem. Review tuition remission requests and approve when appropriate. Submit retirement vendor withdrawal and transfer forms. Send retirement packets to employees and process retirement paperwork. Ensure new employees have made retirement selection decisions and that their retirement records are accurate. Review and calculate service dates for retirement in Banner, to include emeritus/honoratus dates.

Ranking
7

Job Duty

Communications: Update web pages. Draft assigned communications, to include those items for the monthly newsletter, and send items to the Communications Center. Maintain communications calendar. Send targeted emails (Wellness Ambassadors, Supervisors, employee groups). Disseminate Qualtrics surveys and compile responses.

Ranking
8

Job Duty

Employment: Manage the internal service hiring process. Create internal Service postings in TMS and develop corresponding yellow sheets. Pull seniority and group information from Argos reports and TMS to create internal bid sheets once posting closes. Rank top bidders and ensure eligibility to be offered the position (i.e. sick list, discipline, transfers). Run background checks for all those working with minors. Draft and send appointment letters, annual contracts, notices of tenure, etc., Assist with entering job posting ads on designated websites.

Ranking
9

Job Duty

Offboarding:
Terminate records in Benefit focus to initiate COBRA notifications.

Ranking
10

Job Duty

Onboarding:Obtain all new hire documents. Manage I-9 process including uploading into Everify and contact foreign nationals when documents expire. Assign new employees to New Employee Orientation. Send out onboarding emails. Assist with presenting the New Hire Orientation sessions.

Ranking
11

Job Duty
Perform other related duties as assigned.

Ranking
12

Job Duty
Maintain regular and predictable attendance.

Posting Detail Information

Posting Number

SF

Number of Vacancies
1

Desired Start Date
06/17/2024

Position End Date (if temporary)

Open Date
05/29/2024

Close Date
06/17/2024

Open Until Filled
No

Special Instructions Summary

Information for Applications Requiring a Cover Letter

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile).

In your cover letter, please also describe how you have demonstrated a commitment to our University's
enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.

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