EOC Lead - Suitland
1 month ago
Job summary
The EOC Lead is responsible for leading and operating the Enterprise Operations Center which serves as the Tier 1.5 operational hub for enterprise infrastructure and service oversight in a large distributed IT environment.The EOC Lead directs day to day operational execution enterprise incident coordination and Tier 1.5 service support ensuring consistent situational awareness and effective response across the enterprise during after hours periods and peak operational demand the EOC also provides surge support to the internal service desk Tier 1.
The EOC Lead is accountable for coordinating this surge support maintaining service continuity and ensuring effective escalation to higher tier support teams as required.
Job description
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