Clinic and Facility Operations Manager - Washington - Signet Health

    Signet Health
    Signet Health Washington

    1 week ago

    Description

    Welcome

    Role Summary

    The Clinic and Facility Operations Manager is the senior on-site, non-clinical operations leader responsible for patient access, registration, insurance verification, scheduling, call center operations, Medical Assistant oversight, customer service, and full ownership of clinic facilities and Environment of Care (EOC) in a high-acuity outpatient behavioral health clinic.

    This is a working, on-the-floor manager role. The Manager is expected to maintain a strong physical presence in the clinic and personally step into front-line work (registration, scheduling, call handling, insurance verification, MA administrative support) as needed to ensure coverage, patient flow, and service continuity.

    Overview

    Key Responsibilities

    • Lead day-to-day patient access, scheduling, call center, and customer service operations, ensuring timely, accurate, and patient-centered service
    • Directly supervise Senior Patient Registration Coordinator, Patient Registration Coordinators, and Medical Assistants, including staffing and coverage decisions, scheduling and attendance, hiring, onboarding, training, performance management, coaching, and corrective action
    • Foster and role-model a friendly, professional, and helpful internal customer service culture, emphasizing teamwork, respect, responsiveness, and shared accountability
    • Cross-train staff across registration, scheduling, and call center workflows to ensure coverage, flexibility, and operational resilience
    • Provide indirect operational oversight of hospital-based and vendor-supported services in partnership with hospital leadership and the Director of Operations, including facilities and environmental services, security, emergency management, inspections and compliance touchpoints, supply chain coordination, and landlord/property relations
    • Own provider scheduling templates and access performance, including next available appointment lag, bumping/rescheduling ratios, provider attendance, utilization, and template adherence
    • Monitor and act on operational data and trends (access metrics, call center performance, registration accuracy, staffing utilization) and provide clear reporting to operational leadership
    • Serve as the primary on-site owner of facilities and EOC, including clinic walkthroughs, work orders, vendor coordination, repairs, quotes, invoices, purchase orders, and budget awareness
    • Maintain a safe, compliant, patient-ready environment and support EOC rounds, inspections, and audits
    • Address escalated patient concerns and service recovery needs professionally and consistently
    • Partner closely with clinical leadership, hospital teams, vendors, and the Director of Operations to ensure clinic readiness, reliability, and performance

    Requirements/Qualifications

    Required Qualifications

    • High school diploma or equivalent
    • 5+ years of healthcare operations experience in ambulatory, outpatient, or hospital-based clinic settings
    • Demonstrated manager-level responsibility for administrative staff and/or Medical Assistants
    • Proven ability to function as a hands-on, on-the-floor manager
    • Direct experience with facilities and Environment of Care responsibilities
    • Experience managing patient access, registration, scheduling, and call center workflows
    • Proficiency with EHRs, Excel, and operational reporting
    • Ability to work fully on-site during clinic operating hours

    Preferred Qualifications

    • Bachelor's degree in healthcare administration, business, psychology, social work, or related field
    • Experience in outpatient behavioral health, psychiatry, PHP/IOP, or addiction services
    • Experience managing provider schedules and visit performance metrics
    • Medical Assistant leadership experience
    • Licensed Practical Nurse (LPN) with demonstrated clinic operations leadership(This is a non-clinical operations role; licensure alone is not sufficient without operational management experience.)

    Hospital/Program Description

    Compensation Information: 

    Minimum: $80,000

    Maximum: $110,000

    Equal Opportunity Employer

    Signet Health is an equal opportunity employer and values diversity in its workforce.

    ','directApply':true,'datePosted':' T05:00:00.000Z','title':'Clinic and Facility Operations Manager','occupationalCategory':'OTHER Professionals','@context':' ','url':' '} try { xhuatnn className += ' iCIMS_ie iCIMS_ie11'; } catch(e) {}

    Please Enable Cookies to Continue

    Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.

    Welcome page

    Returning Candidate?

    Log back in

    Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

    Clinic and Facility Operations Manager

  • Oncology Operations Manager

    1 month ago

    Only for registered members Washington, DC

    Responsible for managing day-to-day business operations of John Hopkins Medical practice at Sibley Hospital. · ...

  • Call Center Operations Manager

    3 days ago

    Only for registered members Washington

    The Support Transition Manager works with the PCOE Manager to coordinate the shift from on-premises procurement modules to ERP cloud, oversee daily operations and monitor staff performance. · Coordinate call center resources and employees for daily operationsDevelop and coordinat ...

  • Sponsorship & Exhibitor Operations Manager

    1 day ago

    National Multifamily Housing Council Washington

    The Sponsorship & Exhibitor Operations Manager plays a critical role in supporting the sponsorship team by managing the execution and fulfillment of sponsor and exhibitor deliverables. · ...

  • Pharmacy Clinical Operations Manager, Infusion

    1 month ago

    Only for registered members Washington, DC

    The Pharmacy Clinical Operations Manager will oversee pharmacy department operations including scheduling personnel management procurement of medications sterile and non-sterile compounding day to day operations coordination of pharmacy workflow integration of pharmacy technology ...

  • Travel Nurse RN

    1 week ago

    AHS Staffing Washington Freelance

    AHS Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Washington. · ...

  • Travel Nurse RN

    1 week ago

    AHS Staffing Washington Freelance

    AHS Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Washington. · ...

  • Travel Nurse RN

    4 days ago

    AHS Staffing Washington Freelance

    AHS Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Washington District of Columbia. · Responsibilities · Specialty: OR - Operating Room · Discipline: RN · ...

  • Travel Nurse RN

    1 week ago

    AHS Staffing Washington Freelance

    AHS Staffing is committed to providing personalized experiences. We offer individualized job matching, clear communication, no-nonsense pay rates and dedicated recruiter support. · ...

  • Travel Operating Room RN

    1 week ago

    Magnet Medical Washington Freelance

    Magnet Medical is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Washington. · Assess patients' medical histories and current conditions to develop individualized preoperative care plans.Verify surgical consent, review medications, and prepare patients ...

  • mgr - cath lab/spec proc

    1 week ago

    The George Washington University Hospital Washington

    We are seeking Manager - Cath Lab/Special Procedures responsible for operational management and strategic planning of a department or service line providing care to a specific patient population. · ...

  • Travel Nurse RN - OR - Operating Room - 2,180 per week

    2 days ago

    Cross Country Nurses Washington

    As an operating room nurse (RN OR), you will manage the care of patients before, during, and after surgery. · Job Responsibilities · Prepare patients for surgery · Handle and prepare operating instruments and equipment · Maintain patient status · ...

  • ECMO Coordinator

    4 days ago

    Epic Cardiovascular Staffing Washington

    Job Summary: · The ECLS Coordinator provides clinical and administrative guidance to the ECLS Department at Epic Cardiovascular. The coordinator oversees policy and procedure formation, data management program oversight, compliance with monthly CQI responsibilities, employee appr ...

  • Travel Nurse RN - Labor and Delivery - 2,852 per week

    1 day ago

    HonorVet Technologies Washington Freelance

    Job Description · HonorVet Technologies seeks a travel nurse RN Labor and Delivery for a travel nursing position in Washington. · Labor and delivery care management · Patient admissions, discharges, and transfers · Pre-operative and post-operative care · ...

  • Clinical Supervisor RN

    1 week ago

    UHS Washington

    Clinical Supervisor RN · The Clinical Supervisor, RN plays a vital role in managing daily unit operations while providing exceptional patient care. · Oversee daily clinical and operational activities of the Intermediate/Progressive Care Unit. · Serve as a mentor and resource to n ...

  • Travel Nurse RN

    2 days ago

    Cross Country Nurses Washington Freelance

    Cross Country Nurses is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Washington, District of Columbia. As an operating room nurse (RN OR), you will manage the care of patients before, during, and after surgery. · ,- At least one year of recent acute c ...

  • Travel Perioperative Clinical Nurse Educator

    1 week ago

    Magnet Medical Washington Freelance

    A Registered Nurse (RN) Clinic is responsible for providing direct patient care in an outpatient clinic setting. This role involves assessing, educating and coordinating the care of patients in collaboration with healthcare providers. · Patient Assessment and Care: · Patient Educ ...

  • ECMO Specialist

    1 week ago

    Epic Cardiovascular Staffing Washington

    Job Title: ECMO Specialist · The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long-term pulmonary and/or cardiac support. · Operates the extracorporeal circuit, pump, and related equipment. · Troubleshoots the ECLS circu ...

  • Emergency Operations Section Chief — Field Response Leader

    2 days ago

    The Workforce Group Washington

    A leading emergency management organization is seeking an Operations Section Chief to oversee day-to-day operations of emergency response centers ensuring efficient resource allocation and coordination of efforts. · This role requires a bachelor's degree in a relevant field and a ...

  • Travel Nurse RN - Manager - 2,635 per week

    4 days ago

    Cross Country Nurses Washington Freelance

    As a registered nurse-nurse manager (RN), you will supervise staff and oversee operations regarding patient care. · Duties · Encourage best practices · Conduct training and evaluations · ...

  • Director, Residential Asset Management

    1 day ago

    The Maison Group | Real Estate Executive Search Washington

    We are seeking a talented Residential Asset Management oriented Operations leader to oversee day-to-day operations of the organization's residential business. · We seek a strong operations leader for this unique opportunity. ...

Jobs