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    Help Desk Support Tier 1 - Rome, United States - Mount Indie

    Mount Indie
    Mount Indie Rome, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Mount Indie is seeking a mission-driven professional with aSecret Clearance, A + CertificationCertification and a minimum of1 year of experience as a Help Desk Support Specialistfor the federal government to join a team in Rome, New York.

    As aHelp Desk Support Specialist,you will:

    • Be part of an empowered culture where you are a key contributor to the success of the company.
    • Continue growing your technical skills and knowledge.

    A week in the life of a Help Desk Support Specialist, Tier I:

    • Use software systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting.
    • Utilize knowledge of PC, servers, Microsoft applications, and associated hardware to simulate and recreate user problems and providing the ability to handle all Tier One issues.

    Position Requirements:

    • Secret security clearance required
    • Minimum of 1 year of experience as a Help Desk Specialist
    • High School Diploma Required
    • Minimum of an A+ Certification, Security+ preferred.

    Skills and abilities:

    • Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility
    • Demonstrated ability to approach job responsibilities with a focus on process improvement
    • Able to work and effectively communicate with all levels of management
    • Unconditional integrity and commitment to achieving goals
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