Call Center Representative - Mahwah, United States - Aucera

Aucera
Aucera
Verified Company
Mahwah, United States

4 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

If you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you DialAmerica was founded in 1957 and headquartered in Mahwah, NJ.

We are one of the nation's largest privately owned dedicated domestic call center companies within the United States.

We are currently seeking engaging and empathetic people to assist our well known client and their customers by phone.


If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth.

Contact us today


Responsibilities:

Specific duties for this Customer Service Agent role include:

  • Handling a high volume of inbound customer service calls including billing, account updates, taking payments, routing calls, etc.
  • Positively interacting with existing customers regarding their services.
  • Willing and able to achieve quality objectives
  • No experience required
  • Maintaining a working knowledge of our clients' products, services and promotions.
  • Continually maintaining a working knowledge of our clients' products, services, and promotions.
  • Documenting all customer information and communications within account system.

Benefits
Here's just some of what we have to offer:

  • Paid on-the-job training
  • Experience is not required
  • Supportive and motivating staff to help you succeed
  • Competitive compensation: base salary + incentives (up to $17 per hour)
  • Rapid opportunities for advancement
  • We promote from within
  • Set schedule
  • Weekly pay with direct deposit
  • Healthcare coverage and 401K
  • Professional and upbeat office setting

Job Requirements
Additional requirements for this Customer Service Agent role include:

  • Willingness to learn, a passion for helping people and a positive attitude
  • Strong attention to detail, dependability, and follow through
  • Proficient computer and data entry skills
  • Clear communication skills
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Reliability: Be on time for work each day, follow your schedule, and communicate schedule needs

Background check and drug screen may be required


Schedule
We operate Monday through Friday from 7am-8pm and Saturdays 8am-2pm. We are looking to hire individuals who can work either PT or FT within these hours of operation.


Come for a job, INVENT your career

WE ARE AN EQUAL OPPORTUNITY EMPLOYER


We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.


Pay:
$ $17.00 per hour


Expected hours:
No more than 40 per week


Benefits:


  • 401(k)
  • Health insurance
  • Paid time off

Experience level:

  • No experience needed

Shift:

  • 8 hour shift
  • Evening shift
  • Night shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Work setting:

  • Call center
  • Inperson
  • Office

Education:


  • High school or equivalent (preferred)

Ability to Relocate:

  • Mahwah, NJ 07430: Relocate before starting work (required)

Work Location:
In person
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