Bellman on call - Miami, United States - Accor Hotels

Description

Company Description

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell.

Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest.

Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers.

Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.

Job Description

Greet guests upon arrival and provide a warm welcome

• Assist guests with luggage and escort them to their rooms
• Provide information about hotel facilities, services, and local attractions
• Offer assistance with transportation arrangements, such as calling taxis or arranging airport transfers
• Handle guest requests and inquiries promptly and professionally
• Maintain cleanliness and orderliness of the lobby area
• Assist with valet parking when necessary

Qualifications:

• Excellent phone etiquette and communication skills
• Strong guest service orientation
• Knowledge of hotel management systems and procedures
• Familiarity with night audit processes is a plus
• Multilingual or bilingual proficiency is highly desirable
• Ability to build positive guest relations and provide exceptional hospitality
• Previous experience in the hotel or hospitality industry is preferred
• Must have excellent customer service skills

The Bellman plays a crucial role in providing exceptional customer service to our guests.

As a Bellman, you will be responsible for creating a positive first impression by greeting guests, assisting with luggage, and providing information about our hotel facilities.

Your friendly demeanor, attention to detail, and willingness to go above and beyond will contribute to our guests' overall satisfaction.

Schedule:

• On call
• Weekends as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.