butler dispatcher - Hollywood, United States - Seminole Gaming

Description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more Please visit to see our full list of benefits

Responsibilities

Job Summary:

Under the supervision of the Butler Manager/Lead Butler, a Butler Dispatcher provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Butler Dispatcher should be able to react to guest requests, challenges and unusual situations in a skilled manner. They will proactively seek opportunities to impress VIP guests and assist team members with setting priorities and dispatching the team based on guest's requests. A Butler Dispatcher will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.

Essential Job Functions:

• Answers all incoming calls to Butler Services (guests and in-house) and handles all requests promptly, efficiently and professionally in accordance with department standards.
• Takes food & beverage orders then places order with restaurant outlet maintaining excellent knowledge of all Hard Rock dining venues.
• Delegates tasks, guest requests and food & beverage orders.
• Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service.
• Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
• Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
• Orders requisition items as needed to keep pantry stocked with essential supplies.
• Coordinates bellman upon checkout and ensures transportation is arranged and on time.
• Reads, responds to and communicates all pertinent information that is received via emails.
• Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed
• Updates the occupancy log, locator board and calendar throughout the day to ensure accuracy.
• Tracks all guest preferences and updates guest profiles to ensure all pertinent information is recorded in order to wow/surprise/delight butler guests on their return visit.
• Processes all business service requests including but not limited to shipping and packing, email, itinerary and printing requests.
• Maintains the "special purchases" inventory and communicates with management when items need to be bought off property for guests.
• Problem solves last minute guest or host requests and coordinates with appropriate department.
• Maintains the privacy and confidentiality of all Villa guests.
• Is proficient and well organized in Outlook, Word, Excel, LMS, Seven Rooms, HOTsos and the Customer Care Portal.
• Attends training classes as requested by management to assist in furthering their knowledge and skills.
• Conducts an informative and detail oriented pass down between shifts.
• Performs all other related and compatible duties as assigned.

Qualifications

Qualifications:

Two years college preferred as well as a minimum (2) two years management experience in first class hotel, casino, restaurant or related hospitality area. A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.