Account Specialist - Tempe, United States - Air Comm

Air Comm

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us
Join our team

Welcome to Air Comm, where innovation meets communication Since 1973, we've been on a mission to revolutionize wireless solutions for clients worldwide.

We tailor our services to fit the unique needs of every industry, big or small.

We specialize in integrated technologies from cell phone integration, dispatch consoles, intelligent surveillance cameras and more to find the right solution for our customers.

With a knack for creativity and a passion for problem-solving, we're not just your average communications provider—we're your trusted partner in navigating the ever-changing landscape of connectivity.

Join us as we continue to soar to new heights, making waves in the world of two-way radios.

Location

Various Locations

Employment Type

Exempt, Regular, Full-Time

Manager Position

No

Reports To

National Accounts or designee

Travel

Up to 50%

Revision Date

April 2024

Summary of Functions

As an Account Specialist at Air Comm, you will play a pivotal role in supporting our sales team to achieve their targets and provide seamless customer experiences.

You will be responsible for managing administrative tasks related to sales operations, ensuring efficiency and accuracy throughout the sales process.

Essential Duties and Responsibilities

Handle the processing of sales orders, including verifying order information, pricing, and availability of products.
Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process.
Collaborate with the sales team to coordinate sales activities, including scheduling appointments, arranging product demonstrations, and preparing sales presentations.
Assist in monitoring inventory levels and coordinating with the inventory team to ensure availability of products for timely order fulfillment.
Maintain accurate sales records and documentation, including customer information, sales contracts, and order histories.
Generate sales reports and analysis to track sales performance, identify trends, and support decisionmaking processes.
Facilitate communication between sales team members, customers, and other departments within the organization to ensure smooth execution of sales activities.
Utilize the CRM system to manage customer interactions, track leads, and update sales data.
Provide general administrative support to the sales team, including managing calendars, scheduling meetings, and preparing salesrelated documents.
Perform additional assignments and special projects as directed.

Experience/Education

Two plus years of experience in sales administration or a similar role.
Proficiency in Microsoft Office Suite and CRM software.
High school diploma/GED or equivalent.
Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

Knowledge of twoway radio systems or related technology (preferred but not required).
Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
Strong organizational, problemsolving, and analytical skills; able to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Above average oral and written communication skills, and creativity applied to resolution of issues.
Highly proactive and responsive to internal and external customers.
Ability to exercise independent judgment and advise project leadership on complex issues.
Good problemsolving skills/decisionmaking skills.
Strong attention to detail.
Commitment to excellence and high standards.
Ability to work with all levels of management.

Physical Demands
The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

Ability to communicate effectively with vendors, management, and other coworkers, both individually and in front of a group is important.
Sitting for extended period is common.
No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.
Good manual dexterity for the use of common office equipment such as computers, calculators, copiers, and fax machines.
Good reasoning ability and decisionmaking is important.
Able to understand and utilize management reports, memos, and other documents to conduct business.

Work Environment
The job is primarily performed indoors in a traditional office setting.

Perks and Benefits
Air Comm offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options., and more. We also reward our employees' hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully-stocked coffee bar.