Jobs
>
Baltimore

    Patient Experience Associate - Baltimore, United States - Sage Health

    Sage Health
    Sage Health Baltimore, United States

    2 weeks ago

    Default job background
    Description
    About Sage Health
    We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.

    Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.

    Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market.

    Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

    Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws.

    By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees.

    Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact
    About the role

    POSITION SUMMARY

    The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center.

    They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.

    The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.

    What you'll do

    PRIMARY RESPONSIBILITIES:

    • Greeting patients and guests
    • Conduct check-in process and check-out process via Electronic Health Record
    • Aid patients with completion of required paperwork.
    • Secures patient information and maintains patient confidential health information.
    • Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health's Appointment and Scheduling Guidelines.
    • Make reminder calls to patients for upcoming appointments.
    • Collect co-payments, per patient's health plan requirements.
    • Complete insurance verification prior to patients' appointment.
    • Answer all phone calls and routing to appropriate personnel.
    • Update electronic health record with current information.
    • Consult medical assistant or licensed clinician for clinical decision making whenever necessary
    • Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
    • Monitor daily reminder call logs to reschedule appointments as needed.
    • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
    • Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
    • Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
    • Addresses patient problems/concerns as may arise
    • Perform other duties as assigned
    Qualifications

    REQUIRED QUALIFICATIONS:

    • Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
    • Professional demeanor and communication always.
    • Must be organized and attentive to detail.
    • Ability to manage competing priorities.
    • Resourcefulness in problem solving
    • Able to take and follow through with assigned tasks and accountability.
    • Ability to work in a fast-paced environment
    • Experience with Microsoft Office Word, Outlook, and Excel.

    PREFERRED QUALIFICATIONS:

    • High School Diploma or equivalent
    • Experience working with an electronic health record
    • Experience in processing referral authorizations
    • Medical office or hospital patient access registration experience highly desirable
    • Experienced working in medically underserved/culturally diverse communities
    • Knowledge of medical terminology
    • Knowledge of ICD-20 and CPT coding
    • Bilingual Spanish and English
    Physical Requirements
    Primary Duty
    Percent of Time Performing Duty
    Visual Acuity

    YES
    75-100%
    Hearing

    YES
    75-100%
    Standing
    NO
    0-24%
    Walking
    NO
    0-24%
    Lifting/Pulling/Pushing
    NO
    0-24%
    Sitting

    YES
    75-100%

    Reports To:
    Center Manager

    #J-18808-Ljbffr
  • Walters Art Museum

    Visitor Experience Associate

    1 week ago

    Walters Art Museum Baltimore, United States

    **ABOUT THE WALTERS ART MUSEUM** · The Walters Art Museum is among America's most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore's Mount Vernon neighborhood, the Walters is free for ...

  • Next Generation Recruitment and Staffing Agency

    Front Desk Associate- Fosse Experience Preferred

    1 week ago

    Next Generation Recruitment and Staffing Agency Baltimore, United States

    Our client, a beautiful hotel near John Hoskins University is seeking a front desk associate with preferably with FOSSE experience, · Front Desk Associates for second shifts (7am-3pm) and (3pm-11pm) to serve as our guests' first point of contact and manage all aspects of their ac ...

  • Weis Markets

    Customer Experience Associate

    2 weeks ago

    Weis Markets Odenton, United States

    **Job ID**: · **JR9781** · **Job Category**: · **Store Operations** · **Career Area**: · **Corporate** · **Job Type**: · **Regular** · **Schedule**: · **Part time** · **Job Location**: · **2294 Blue Water Blvd** · **Odenton, MD ** · **Overview**: · Looking for a company that trea ...

  • Weis Markets

    Customer Experience Associate

    1 week ago

    Weis Markets Reisterstown, United States

    **Job ID**: · **JR8636** · **Job Category**: · **Store Operations** · **Career Area**: · **Corporate** · **Job Type**: · **Regular** · **Schedule**: · **Part time** · **Job Location**: · **10 Village Center RD** · **Reisterstown, MD ** · **Overview**: · Looking for a company that ...

  • Information Management Services, Inc

    Client Experience Associate

    1 week ago

    Information Management Services, Inc Beltsville, United States

    **Looking to launch your new career?** · **Searching for a position with plenty of room for growth?** · Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse g ...

  • Weis Markets

    Customer Experience Associate

    2 weeks ago

    Weis Markets Baltimore, United States

    Customer Experience Associate page is loaded · Customer Experience Associate · Apply · locations · Prince Frederick, MD · time type · Part time · posted on · Posted 4 Days Ago · job requisition id · JR9140 · Looking for a company that treats associates with respect, un ...

  • Weis Markets

    Customer Experience Associate

    2 weeks ago

    Weis Markets Baltimore, United States

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Job Description: · ESSENTIAL DUTIES AND RESPONSIBILITIES · The C ...

  • Weis Markets

    Customer Experience Associate

    5 hours ago

    Weis Markets Baltimore, United States

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Location Address: · 4126 East Joppa Road · Job Description: · E ...

  • Hertz

    Customer Experience Associate

    2 weeks ago

    Hertz Baltimore, United States

    Wage:$18.50/hr · Essential Requirements: · High School Diploma or equivalent · Passion for customer service with 100% customer focus · 2 year of customer service experience · Ability to handle multiple tasks and have good organizational skills · Allowed to legally drive a v ...

  • Hertz

    Customer Experience Associate

    14 hours ago

    Hertz Baltimore, United States

    Wage:$17.50/hr · Essential Requirements: · High School Diploma or equivalent · Passion for customer service with 100% customer focus · 2 year of customer service experience · Ability to handle multiple tasks and have good organizational skills · Allowed to legally drive a v ...

  • The Hertz Corporation

    Customer Experience Associate

    2 weeks ago

    The Hertz Corporation Baltimore, United States

    Wage:$18.50/hr · Essential Requirements: · High School Diploma or equivalent · Passion for customer service with 100% customer focus · 2 year of customer service experience · Ability to handle multiple tasks and have good organizational skills · Allowed to legally drive a v ...

  • Weis Markets

    Customer Experience Associate

    2 days ago

    Weis Markets Dundalk, United States

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Location Address: · 7200 Holabird Ave · Job Description: · ESSE ...

  • WEIS LLC

    Customer Experience Associate

    3 weeks ago

    WEIS LLC Elkridge, United States

    Overview · Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Job Description: · ESSENTIAL DUTIES AND RESPONSIBILIT ...

  • Weis Markets

    Customer Experience Associate

    2 weeks ago

    Weis Markets Elkridge, United States

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Location Address: · 6551 Waterloo Road · Job Description: · ESS ...

  • Weis Markets

    Customer Experience Associate

    2 weeks ago

    Weis Markets Elkridge, United States

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS Location Address: 6551 Waterloo Road · Job Description: · ESSENTIAL ...

  • Education Realty Trust Inc.

    Experience Associate

    2 weeks ago

    Education Realty Trust Inc. Silver Spring, United States

    The Experience Associate is responsible for building and retaining relationships with the community's residents. This role will be key to enhancing resident satisfaction and retention during the move in process, resident issues, renewal and move out. The Experience Associate will ...

  • Weis Markets

    Customer Experience Associate

    3 weeks ago

    Weis Markets Nottingham, United States

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Location Address: · 7927 Bel Air Road Suite A · Job Description: ...

  • Penske Truck Leasing

    Diesel Technician/Mechanic II

    1 week ago

    Penske Truck Leasing Baltimore, United States Full time

    What's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...

  • Harris Teeter

    Part Time Seafood Clerk

    2 weeks ago

    Harris Teeter Baltimore, United States Part time

    **This is a part time position. Responsible for processing/packaging/stocking seafood products according to Seafood Standards, cleaning work areas, providing customer service unloading stock, and reloading salvage. Perform duties of meat clerk when assigned.** · **To perform this ...

  • Penske Truck Leasing

    Diesel Technician/Mechanic III

    1 week ago

    Penske Truck Leasing Baltimore, United States Full time

    1711 Wicomico St, Baltimore, MD 21230 What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet ...