Client Experience Associate - Beltsville, United States - Information Management Services, Inc

Information Management Services, Inc

Verified Company

Beltsville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Looking to launch your new career?

Searching for a position with plenty of room for growth?
Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms.

We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do.

We have a relaxed, welcoming work environment, where we respect employees' personal & family time by providing flexibility and work-life balance.

We design our positions to emphasize the personal strengths of each employee and encourage their professional growth. Add to that social events, casual dress, and no cubicles
- that's why many employees have stayed with us

Join us as a Client Experience Associate & see what makes us such a rewarding place to work
As a Client Experience Associate on our Software Products team, you will:

Collaborate with internal developers & managers to resolve client concerns & fulfill client requirements
Work with the client experience team to develop & update documentation & training materials
Analyze & test custom software systems
Perform other clientrelated duties as assigned

To be eligible for this position, you must meet the following requirements:

BA/BS in English, Biology, Social Science, or a related field from an institution considered accredited by U.S. DOE, with a 2.9+ GPA
04 years of professional experience in a customeroriented position
Demonstrated strong verbal & written communication skills
Demonstrated ability to relay technical information to clients & users in layman terms
Demonstrated strong problemsolving & analytical skills
Demonstrated customer service skills
Excellent attention to detail & organization skills
Must be able to multitask, meet deadlines, & work within a team
Strong presentation skills preferred
Experience with databases a plus

Information Management Services, Inc. is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristic protected by applicable law.

Pay:
From $45,000.00 per year

Benefits: