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    Collector (Part-Time) - Irving, United States - Cash Store

    Cash Store
    Cash Store Irving, United States

    3 weeks ago

    Default job background
    Part time
    Description
    Are you "goal-oriented"? Are you a good listener? Does helping people overcome and resolve financial challenges give you a sense of accomplishment? If so, then we have a great customer-service focused opportunity for you with competitive pay, an unlimited monthly bonus potential, and more


    Reporting to our Head of Central Collections and Vehicle Remarketing, our Part-time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers.

    Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their consumer loans.

    This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive "on-the-job" training in a fun, leading-edge call center environment.

    Our Part-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.

    Key Responsibilities


    • Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer's delinquency
    • Find mutually beneficial payment arrangements that will allow us to retain the customer
    • Sell the customer on the idea of paying off their debt
    • Counsel the customer on how to increase income/decrease expenses
    • Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
    Requirements


    • High School Diploma, G.E.D., or equivalent
    • 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
    • 1+ years of experience working in a call center
    • Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
    • Excellent time-management skills
    • Strong attention to detail
    • Must pass a credit and criminal background check
    • Must meet minimum performance and attendance standards
    • Local (Dallas/Fort Worth area) candidates only - no relocation
    • Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future
    Preferred Qualifications


    • 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
    • 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies
    • Familiarity with FDCPA and other collections laws and regulations
    Compensation

    * $22.13 per hour starting pay

    • Receive up to an additional 12% increase in pay in your first year through scheduled wage increases
    • Unlimited incentive potential
    Benefits


    • Business casual work environment
    Training


    • All Collectors go through a comprehensive training program
    Work Schedules

    Post training, work schedules are generally available in the morning, evening, and on weekends. Part-Time Collectors typically work between 20 and 30 hours per week.


    Our hours of operation are:

    • Monday thru Friday - 8:00am to 9:00pm
    • Saturday - 9:00am to 4:00pm
    • Sunday - 4:00pm to 9:00pm
    About Cottonwood


    Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States.

    With a customer-centric focus, we offer an innovative mix of FinTech and brick-and-mortar financial products and services through our online customer portal, , as well as through our 230+ retail locations in 3 states, under our Cash Store brand.

    We have a healthy balance sheet, are positioned to grow, and have been named multiple times to the Inc.

    5000 list of America's fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.

    Cottonwood Financial is proud to be an equal opportunity employer.

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