- Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customers delinquency
- Find mutually beneficial payment arrangements that will allow us to retain the customer
- Sell the customer on the idea of paying off their debt
- Counsel the customer on how to increase income/decrease expenses
- Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
- High School Diploma, G.E.D., or equivalent
- 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
- 1+ years of experience working in a call center
- Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
- Excellent time-management skills
- Strong attention to detail
- Must pass a credit and criminal background check
- Must meet minimum performance and attendance standards
- Local (Dallas/Fort Worth area) candidates only no relocation
- Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future
- 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
- 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies
- Familiarity with FDCPA and other collections laws and regulations
- $22.13 per hour starting pay
- Receive up to an additional 12% increase in pay in your first year through scheduled wage increases
- Unlimited incentive potential
- Business casual work environment
- All Collectors go through a comprehensive training program
- Monday thru Friday - 8:00am to 9:00pm
- Saturday - 9:00am to 4:00pm
- Sunday - 4:00pm to 9:00pm
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Collector (Part-Time) - Irving, United States - Cottonwood Financial
Description
Job Description:
Reporting to our Head of Central Collections and Vehicle Remarketing, our Part-time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their consumer loans. This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive on-the-job training in a fun, leading-edge call center environment. Our Part-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.
Key Responsibilities
Post training, work schedules are generally available in the morning, evening, and on weekends. Part-Time Collectors typically work between 20 and 30 hours per week. Our hours of operation are:
Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. With a customer-centric focus, we offer an innovative mix of FinTech and brick-and-mortar financial products and services through our online customer portal, , as well as through our 230+ retail locations in 3 states, under our Cash Store brand.
We have a healthy balance sheet, are positioned to grow, and have been named multiple times to the Inc. 5000 list of Americas?fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.?
Cottonwood Financial is proud to be an equal opportunity employer.