National Training Administrator - San Jose, United States - BD

BD
BD
Verified Company
San Jose, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Job Description Summary:

The National Training Administrator provide critical operational and logístical training support for the North American (NA) Life Sciences (LS) Technical Services Organization.

Reporting to the National Training Manager, this individual will play a pivotal role to support the planning and coordination of onboarding and training activities for all associates within the NA Technical Services Organization, including NSS, FSE, Remote Support, and IDS Applications teams.

Training occurs at four Training Centers across the US, located in San Jose, CA, Sparks, MD, Vernon Hills, IL, and Mebane, NC.

This individual would ideally be based in San Jose, CA or Sparks, MD, where most of our training activities occur.

We are
the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.

It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a
maker of possible with us.


The National Training Administrator will be responsible for executing assignments that are moderately complex in nature, where considerable judgement and initiative are required for resolving problems and making recommendations.

This self-motivated individual will receive little instruction on daily work and be expected to drive or contribute to new initiatives and projects that positively impact training.

The National Training Administrator will contribute significantly to the success of the NA Training Organization.

This individual will also help establish or support efficient business processes, tools, and reports to ensure business objectives are met.

May lead or participate in projects related to business processes improvements, striving to maintain highest-levels of internal customer satisfaction, and eliminating waste to improve training-related variable cost expenses.


Duties and Responsibilities**- Supports the NA Technical Service new-hire onboarding process and assists with the initial new hire set-up and administrative activities. Works closely with Department Learning Administrative (DLA) and IT Systems Support teams to ensure associates receive the tools and systems access required for their job function.

  • Maintains the Training Matrix for all associates within the Learning Management System (LMS) and ServiceMax (SMX) systems, ensuring alignment with Quality and functional management teams. Work with internal Systems Support teams to ensure data integrity in the ServiceMax environment.
  • Ensures training labs are maintained and stocked for classes, across all four training facilities. Works with functional teams to verify instruments are functioning prior to class, and responsible for ordering and cataloging training supplies. Maintains inventory for calibrated tools and test equipment.
  • Ensures appropriate facility usage and security of training instruments and tools. Coordinates facilities improvement, installation projects, and instrument moves with respective stakeholders.
  • Serves as safety officer for the Technical Service Training team, ensures emergency response activities can be performed efficiently.
  • Ensures Quality Training Compliance Records are maintained.
  • Maintains student survey responses and works with management to drive future improvements based on feedback received.
  • May be required to receive TraintheTrainer instruction to be able to deliver nontechnical training courses for associates, as determined by management.
  • Prepares documents containing financial/statistical data or scientific, technical, or legal terminology. Enters and manipulates data on spreadsheets, data bases, and/or file management programs.
  • Support National Training Manager to prepare reports and analytics.
  • Maintains Service operation's electronic distribution lists, and organizational charts. Reviews and distributes organization wide announcements as necessary.
  • Responsible for compliance with Company Environmental, Health and Safety (EH&S) policies and procedures in immediate work area and all training venues. Participation in EH&S programs. Notifies supervisor of all observed hazardous conditions or unsafe work practices and may provide recommendations for improvements.
  • Project planning, coordination, and support of on/offsite meetings.
  • Performs other related duties and assignments as required.

Knowledge and Skills**- Proficient in grammar, spelling, punctuation, and math skills.

  • Ability to maintain confidentiality of written and verbal information.
  • Demonst
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