Supervisor - MSCC Specialty Teams - Sacramento, CA
2 days ago
Job summary
The supervisor of specialty teams plays a pivotal role in advancing Golden 1 Credit Union's service excellence by leading teams responsible for specialized member interactions.This includes overseeing product specialists, support representatives that handle escalated or complex cases,
the fraud pod,
the email/live chat team
and the bilingual teams.
- Provide inspirational leadership to specialty teams through coaching,
- Cross-training across specialty functions,enabling adaptability and a comprehensive understanding of Golden 1's products and services.
Job description
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