Supervisor - Email/Chat - MSCC Specialty Teams - Sacramento
6 days ago

Job summary
The supervisor of specialty teams plays a pivotal role in advancing Golden 1 Credit Union's service excellence by leading teams responsible for specialized member interactions. This includes overseeing product specialists, support representatives that handle escalated or complex cases.Provide inspirational leadership to specialty teams through coaching, training and performance management to foster a culture of excellence.
Conduct regular performance evaluations offering constructive feedback and development plans to align with Golden 1's goals.
Job description
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