DPS - CRD - IBR Customer Service Rep - 0134 - Lubbock, United States - State of Texas

State of Texas Lubbock, United States

3 weeks ago

Description

GENERAL DESCRIPTION:

Performs complex (journey-level) customer service work in support of the Uniform Crime Reporting (UCR) Repository, LEEP access, National Data Exchange (NDEx), and Texas-mandated reporting.

Coordinates the dissemination of information and internal program support work.

Assists in compiling and calculating statistical data regarding identified crimes and arrests made by law enforcement agencies throughout the State; includes checking, determining and attaining accuracy of reported data.

Coordinates external customer service support and receiving and responding to agency requests for assistance; interacts with law enforcement agencies to coordinate corrections of data; and determines their needs in obtaining standard or special statistical data.

May provide guidance to others. Work is performed under general supervision with limited latitude for the exercise of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:
1.

Confirm information from various and numerous monthly reports submitted to the Uniform Crime Reporting (UCR) program by law enforcement agencies throughout the state.2.

Review and edit discrepancies on information in agency reports, verify calculations, and edit tables to identify and correct deficiencies, or route to field staff for correction in database files.3.

Maintain local agency information, user permissions, software versions, and submission information, ensuring all spreadsheets and system remain up to date.4.

Respond to telephone and email inquiries from law enforcement agencies regarding procedures for completing monthly reports and answer general questions regarding National Data Exchange (NDEx), LEEP Access, Texas-mandated reporting, and UCR policy, procedure relating to programs.5.

Open and process any mail received by Bureau and scan any physical documentation so it can be stored electronically. 6. Create, update, and provide input to the preparation and documentation of standard operating procedures (SOPs).7.

Interpret and disseminate program reporting specifications, review electronic file raw data, and provide general support in trouble shooting data submissions.8.

Assist agencies with any data entry, data retrieval, and database searches. Advise supervisors of any data entry or system issues.9. Assist in researching issues regarding the UCR system and public portal.10. Process court ordered expunctions, ensuring expunged data has been or is removed from NDEx database.11.

Work with the IBR Information Specialist to identify system needs and requirements based on quality findings throughout the life of the contract.

Provide input to development of statements of work.12. Attend work regularly and observes approved work hours in accordance with agency leave and attendance policies. 13. Perform other duties as assigned.

Qualifications GENERAL QUALIFICATIONS and REQUIREMENTS:
Education – Graduation from a standard senior high school or the equivalent.
Experience – Minimum of one year experience collecting, processing, and reporting criminal justice or similar data. Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems.

Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Schedule and/or Remote/Telecommuting Work – May telecommute up to 5 days per week. This position has the ability to telecommute within the state of Texas only.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment:
Office

Ambulatory skills, e.g. stand, walk, sit;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of 10 pounds anticipated for this position;

Driving requirements:
None

Customer Service Rep

3 days ago

Aramark Uniform Services Lubbock, United States

** Customer Service Rep - Lubbock, TX** · **Job Category****:** Service Professional **Requisition Number****:** CUSTO13410 Showing 1 location **Job Details** · **Description** · The Relief Customer Service Representative Driver builds solid, positive working relationships wit ...
Customer Service Rep

2 weeks ago

LoanStar Title Loans Lubbock, United States

Job Description · LoanMax Title Loans · Job Description: · Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily comm ...
Customer Service Reps

1 day ago

WorldClass Systems llc Lubbock, United States

Job Description · Job DescriptionEntry-Level Competitive earnings to start · Full-time/Part-time hours · WorldClass Systems has 10 openings for those willing to learn and looking to develop resume building skills along the way. If you are a dependable team player who is ready for ...
Customer Service Rep

2 weeks ago

LoanStar Title Loans Lubbock, United States

LoanMax Title Loans · Job Description: · Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with cus ...
Customer Service Rep(06416)

1 week ago

Domino's Pizza LLC Lubbock, United States

Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? We're already imagining you in that job, right now. We're imagining that because right now we're looking for Customer Service Represen Customer Service, Service, Re ...
Rental Services Sales Rep

3 weeks ago

Warren CAT Lubbock, United States

TEAM UP WITH USThe Rental Services Sales Representative is responsible for selling machine rental services to business and industrial establishments or individuals at sales office, store, jobsite, showroom or customer's place of business.DO YOU HAVE WHAT IT TAKES?WHAT YOU'LL DOCo ...
Rental Services Sales Rep

3 weeks ago

Warren CAT Lubbock, United States

TEAM UP WITH US · The Rental Services Sales Representative is responsible for selling machine rental services to business and industrial establishments or individuals at sales office, store, jobsite, showroom or customer's place of business. · DO YOU HAVE WHAT IT TAKES? · WHAT ...
Relief Customer Service Rep Driver

3 weeks ago

Aramark Uniform Services Lubbock, United States

** Relief Customer Service Rep Driver - Lubbock, TX** · **Job Category****:** Service Professional **Requisition Number****:** RELIE014513 Showing 1 location **Job Details** · **Description** · The Relief Customer Service Representative Driver builds solid, positive working re ...
HVAC Service Sales Development Rep

12 hours ago

Johnson Controls International Lubbock, United States Full time

Be part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and ...
hp pc sales representative

3 weeks ago

2020 Companies US-, Lubbock, TX , USA, United States

2020 Companies - JobID: REQ_063598 [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at 2020 Companies, you'll: Sell products and services in a retail store, kiosk, and/or event environments; Maintain professional interaction with both customers and fellow employe ...
Showroom Customer Service Representative

3 weeks ago

FERGUSON Lubbock, United States

Ferguson - JobID: R [Retail Associate / Team Member] As a Showroom Customer Service Rep at Ferguson, you'll: Assist customers on the showroom floor with finished plumbing, lighting & appliance selections; Educate customers on the selection process to create the kitchen and/or bat ...
Building Automation Sales

2 weeks ago

Johnson Controls International Lubbock, TX, United States

Build your best future with the Johnson Controls team? · As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.? · Our teams are uniquely positioned to support a multitud ...
Service Shop Supervisor

3 weeks ago

Warren Cat Lubbock, United States

TEAM UP WITH US · The Service Shop Supervisor is responsible for directing, planning, coordinating, and participating in performing customer service activities such as shop and maintenance, application and operational integrity. · DO YOU HAVE WHAT IT TAKES? · WHAT YOU'LL DO: · * ...
Patient Access Representative

2 weeks ago

UMC Health System Lubbock, United States

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. · Job Summary · Patient Access Representative is responsible completing the registration process for admissions and ensuring inpa ...
Retail Sales Associate

3 weeks ago

Tarpley Music Lubbock, United States

Job Type Full-time, Part-timeDescriptionA Retail Sales Associate is responsible for sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Individual ...
Retail Sales Associate

2 weeks ago

Tarpley Music Lubbock, United States

Job Type · Full-time, Part-time · Description · A Retail Sales Associate is responsible for sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. ...
Automotive Mechanic/Technician

1 week ago

Group 1 Auto Lubbock, United States

WE OFFER MARKET LEADING PAY GENE MESSER HYUNDAI is part of the fast growing Group 1 Automotive, a leader in automotive retail and service. We are growing and looking for Quality Automotive Service Technicians to work with our Quality Dealership, rep Automotive, Service Technician ...
Roofing Inspector

2 weeks ago

Duro-Last Roofing Lubbock, United States

Duro-Last Roofing has an opening for a Roofing Inspector in the Lubbock, Texasarea. This is a full-time, year-round, salaried position with a company vehicle, expense account, cell phone, and tablet provided. Starting salary for this position is $60,000 with overtime pay opportun ...
patient access representative-ec

2 weeks ago

UMC Health System Lubbock, TX , USA, United States Full time

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. · Job Summary · Patient Access Representative is responsible completing the registration process for admissions and ensuring inpati ...
HVAC Field Start-Up Technician- Tech Sales

2 weeks ago

Robert Madden Industries Ltd Lubbock, TX, United States

About the Company: · Tech Sales has been supporting the HVAC mechanical construction market since 1996. Robert Madden LTD. Acquired Tech Sales in 2019 and is one of the industry's largest West Texas rep firms. Tech Sales has outstanding strengths in their overall equipment line a ...