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    Assistant General Manager - Germantown, United States - Golds Gym DC Metro Area

    Golds Gym DC Metro Area
    Golds Gym DC Metro Area Germantown, United States

    3 weeks ago

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    Description

    Overall Scope:

    The
    Assistant General Manager has the responsibility for effectively assisting in managing all facets of a particular gym location, including, but not limited to, hiring, training,
    and developing of all team members, as well as the overall execution of operations & personal training. Responsible for delivering excellent customer service to our members while role
    modeling the organization's values and culture.


    Major Responsibilities and Essential Functions:


    • Consistently delivers an exceptional member and team member experience & actively participates in getting to know all members and clients
    • Oversee member experience within the gym and lead by example
    • Provide and maintain the highest level of customer service to our members through personal actions and development of staff
    • Provide effective decisionmaking regarding customer service issues to provide a positive member experience
    • Prospecting, Hiring and Onboarding of Personal Trainers
    • Lead team to achieve total fitness experience for all members by walking the gym floor and assisting members when needed
    • Ownership GOLD'S STUDIO programs to include understanding of reporting, management, and scheduling
    • Responsible for auditing Personal Training Certificates to ensure all are valid
    • Responsible for managing member feedback of your gym
    • Responsible for ensuring all fitness equipment functions properly and managing down equipment through ticketing system.
    • Assist in facilitating and monitor companywide initiatives
    • Ensure facility is clean and operationally sound & assist in organizing weights and ensuring all machines function properly
    • Responsible for gym inventory of retail and concessions
    • Train and develop Member Experience and/or Frontline team members across all Standard Operating Processes involving member acquisition and onboarding
    • Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
    • Have business acumen that includes an understanding of the competitive landscape & community around the gym
    • Ensure compliance throughout the gym by assisting in timely audits

    Qualifications & Requirements:


    • Strong customer service skills with proven results
    • Excellent communication skills
    • Two years of related management experience &/or bachelor's degree in business or related field preferred
    • Current personal training certification from an approved accredited instituion.
    • Current CPR and AED certification
    • Prior experience in Personal Training or Managing Personal Training preferred
    • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
    • Required to work some occasional late shifts and weekends to meet the needs of the business.
    • Current personal training certification from a nationally recognized organization is required.
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