Dental Back Office Manager/ Treatment Coordinator - Newport Beach, United States - Eden Smile Design

Description

Are you ready to join a dynamic dental practice that values exceptional patient care and continuous personal growth? Eden Smile Design, located in the beautiful city of Newport Beach, CA, is seeking an experienced and cross-trained Dental Back Office Manager/Dental Treatment Coordinator to become a vital member of our team.

If you're passionate about dentistry, possess outstanding customer service skills, and thrive in a supportive work environment, we want to hear from you

About Us:

Eden Smile Design is a 5-star restorative and cosmetic dental practice known for its customer-centric approach and dedication to creating stunning smiles.

Our team is committed to providing exceptional service while fostering a positive work culture that emphasizes growth, professionalism, and mutual support.

We believe in delivering WOW moments to our patients and continuously improving ourselves for the better.


What We Offer:

• Opportunities for learning and professional growth through regular participation in CE study clubs and conferences led by our experienced doctors.
• A dramafree, professional work environment where teamwork and collaboration are key.
• A supportive community of friendly coworkers who share a common goal of delivering outstanding patient experiences.
• A culture that thrives on WOWworthy service and embraces positive change and evolution.
• Competitive salary, high benefit package and a respectful team to work with.

Position Overview:
Dental Back Office Manager/Treatment Coordinator
We are looking for a skilled and experienced Dental Back Office Manager/Treatment Coordinator who is highly organized and modern.

This role will encompass both back-office responsibilities, including chairside assistance for our Spear-trained doctors, and front-office tasks such as treatment plan presentations and administrative duties.

Responsibilities:

• Staff Supervision: Overseeing the dental assistants and other backoffice staff, including hiring, training, scheduling, and performance management.
• Workflow Management: Ensuring smooth operations in the back office, including patient flow, room turnover, and efficient use of resources.
• Clinical Support: Providing support to dental assistants and hygienists during procedures, ensuring they have the necessary supplies, equipment, and assistance.
• Inventory Management: Monitoring inventory levels of dental supplies and equipment, ordering supplies as needed, and maintaining accurate records of inventory.
• Equipment Maintenance: Coordinating maintenance and repair of dental equipment, ensuring all equipment is functioning properly and meets regulatory standards.
• Sterilization and

Infection Control:
Overseeing sterilization procedures to maintain a clean and safe environment, adhering to infection control protocols and regulatory requirements.

• Patient Care Coordination: Assisting with patient intake, including obtaining medical histories, taking Xrays, and preparing patients for treatment. Ensuring patients are comfortable and informed throughout their visit.
• Chairside Assisting: Proficiently assist in chairside procedures, including Invisalign scans and patient education/treatment presentations, as well as indirect cosmetic restorations like veneers, inlays, and onlays.
• Patient Education: Providing patient education on oral hygiene, treatment options, and posttreatment care instructions, to promote optimal oral health outcomes.
• Compliance and Regulations: Staying informed about state and federal regulations governing dental practice, ensuring the practice remains compliant with all relevant laws and regulations.
• Continuing Education: Keeping abreast of developments in dental technology, procedures, and regulations through continuing education and professional development opportunities.
• Team Collaboration: Collaborating with other members of the dental team, including dentists, hygienists, receptionists, and other staff, to ensure coordinated patient care and efficient practice operations.
• Emergency Preparedness: Developing and implementing protocols for handling dental emergencies, ensuring staff are trained to respond effectively to emergencies such as allergic reactions or medical crises.
• Fulfill any other duties and responsibilities as assigned.
• Holds an active DA or RDA license, preferred for assisting doctors and presenting cases.
• Has extensive digital experience in CEREC designing and iTero/Medit scanning.
• Is highly organized and possess strong leadership qualities.
• Brings extensive experience in treatment plan presentations, particularly for significant cases such as veneers, laser whitening, Invisalign, inlays, and onlays.
• Exudes a bubbly personality with exceptional customer service skills, excelling in both inperson and phone interactions.
• Demonstrates exceptional conflict management abilities and can effectively handle challenging patient situations.
• Possesses a growth mindset and adapts positi