Patient Experience Coordinator - Colchester, United States - Northeastern Reproductive Medicine

Description

Background & Purpose of the Job

What You'll Do
Administrative Operations

• Greet and checkin patients, ensuring all patients feel welcomed and supported during their visit.
• Open and close the clinic on assigned days.
• Managing incoming faxes, distributing appropriately to team members.
• Assist with managing the daily schedule.
• Maintain the reception area, keeping it clean and free of clutter.
• Retrieve postal mail, scanning documents and directing to team members.
• Carries out administrative duties such as filing, typing, copying, scanning, etc.
• Provide administrative support to ensure efficient operation of our busy front office.
• Perform other clerical tasks as needed.

BILLING OPERATIONS

• Assist with responding to patient billing inquires.
• Provide education about the financial process to patients.
• Generate treatment estimates in a timely manner.
• Assist with insurance verifications & prior authorization submissions.
• Collect copays & treatment cycle payments prior to services.
• Enter credit card payments into payment tracking system.
• Provide overall billing support to ensure efficient operation of our financial office.
• Perform other billing tasks as needed.

You love to win and have fun doing it: Models success and fulfillment, achieves satisfaction by helping others. Leads with empathy, kindness, and compassion.


You're a culture & change champion: Exceptional interpersonal skills with the ability to relate well, communicate effectively, and interact with all levels of management, employees, and patients.


What You Need to Succeed

• High School diploma, college degree preferred but not required
• Experience with patient care or customer service
• Organized, detail oriented and ability to multitask
• Financial information systems, medical billing and accounts receivable experience is a plus
• Possesses excellent verbal and written communication skills to clearly communicate process and payments required.
• Basic computer, telephone, copier, scanner, and fax machine skills a must
• Experience with EMRs a plus
• Enjoys working in a collaborative team environment

Pay:
$ $24.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Medical terminology: 1 year (preferred)
• Computer skills: 1 year (preferred)

Ability to Commute:

• Colchester, VT (required)

Ability to Relocate:

• Colchester, VT: Relocate before starting work (required)

Work Location:
In person