Clinical Education Consultant, Professional Services - San Diego, United States - BD

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are
the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.

It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a
maker of possible with us.

Overall responsibilities:

The overall responsibilities of the implementation Clinical Education Consultant include:

Demonstrates knowledge and understanding of relevant clinical and business operations, products, and services.
Exercises professional accountability of relevant product education by attending discipline specific calls, proactively seeking updates, and participating in continuing education activities.
Maintains knowledge and demonstrates professional growth in areas of education delivery, competency, and adult learning.
Leads collaborative working sessions with hospital educators and clinicians to develop device education curriculum, training schedules, and logistics.
Executes training curriculum and utilization of approved training tools.
Actively engages in golive, postimplementation clinical rounds, and ongoing customer educational support.
Accountable to project implementation team, including project manager, clinical consultant, pharmacy consultant, and MPS.
Delivers concise and professional closedloop communication with the customer.
Attends/Leads education centric implementation calls in support of project.
Ability to function in a highly regulated industry.

Skills, Duties and Tasks particular to the job:

Clinical Education Consultant

Communication

Facilitate education customer conference calls and customer meetings.
Leverage a consultative approach to customer education development and execution.
Establish rapport with customers that is conducive to long term business relationships.
Ability to manage customer teams, gain consensus, and deliver concise and consistent communication.
Support Field Trainer program through peer. mentorship, ensuring product competency and adherence to defined process.
Provide team and product support for BD Infusion products as assigned by manager.

Technical

Demonstrate competence of established BD Infusion product use according to published user manual.
Demonstrate classroom management and facilitation skillset.
Influence customer adoption and utilization of Infusion products and services.
Utilize approved documents, tools, and resources ensuring compliance to process and work instructions.
Act as a customer support resource.
Knowledgeable with BD Infusion products.

Administrative

Coordinate client resources and assign project tasks.
Detail oriented and able to coordinate with multiple stakeholders.
Demonstrated capability to work independently.
Initiative to determine work priorities.
Effective time management skills related to projectspecific tasks.

Required Soft Skills:

Clinical Education Consultants should exhibit competency in the following set of soft skills:

Aptitude towards customer service approach.
Professional communication capabilities (verbal, nonverbal, and written) including at executive level.
Effective interpersonal skillset to include: negotiation, decisionmaking, influence, and conflict resolution.
Peer empowerment to achieve goals.
Ability to work in matrixed environments.
Collaboration with project teams.

Qualifications:

Bachelor's degree required or equivalent experience; advanced degree or certification preferred.
46 years of experience in related field or equivalent combination of education and experience.
Current active nursing license required.
Acute care hospital experience with EMR documentation system use required; Pediatric, NICU, or Oncology experience highly desired.
Knowledge of BD Alaris System a plus.
Home based position with travel. Travel may range from %, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.
Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending, and lifting.
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions

Proofs must include:
Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.