Customer Service Representative - Norfolk, United States - The Michelle Martin Group

The Michelle Martin Group

Verified Company

Norfolk, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join us as a Customer Service Representative, first point of contact for customers

As a Customer Service Representative (NO cold calling), you'll be the primary point of contact, delivering top-notch service.

Your helpful communication skills and ability to problem solve quickly and efficiently will assist in providing a positive experience for callers.

Location:
Norfolk, VA

Type:
Full time, On Site (No remote) 8:00am-5:00pm (5 days a week)

MUST have availability to work some evenings and weekends

40 hours per week, no overtime offered.

About The Michelle Martin Group (MMG):

Responsibilities:

Answer inbound calls and provide excellent customer service (
NO cold calling)
Communicate well via phone to ensure efficient scheduling
Maintain customer information within company software (call center software)
Strong telephone etiquette and a drive for success
Customer focused and motivated demeanor
Proficient computer skills
Exceptional communication and active listening skills
Ability to multitask and thrive in an everchanging environment
Quick problemsolving skills and a growth and solutionsoriented mindset to solve evolving work issues

Additional Qualifications (a plus):

1year related experience preferably within a call center environment
A genuine passion for helping others and creating pleasant experiences
High school diploma or equivalent
Bilingual skills, in Spanish, a plus

Benefits:

Training and ongoing support
Medical, Dental & Vision Insurance
Paid Time Off
Direct Deposit
Competitive Pay

If you're driven and looking for a place to grow, come join us

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status_.