Lot Attendant - Los Angeles, United States - Towne Park

Towne Park

Verified Company

Los Angeles, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Details

Work Schedule:

The work schedule for this position is Monday through Friday.

Paid Time Off:

Employees accrue hours of PTO per hour worked up to a maximum of 40 hours per calendar year.

Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.

Benefits:

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.

SUMMARY:

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.

The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service.

The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Maintains pleasant, friendly and professional demeanor with all guests, location staff and coworkers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.15%
Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests. 15%
Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. 10%
Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.20%
Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).20%
Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.20%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS:

Education:

High school diploma or general education degree (GED); OR

Required Licensure, Certification, etc
:

Must be at least 18 years of age and be able to pass a criminal background check and drug screen
A valid driver's license and clean driving record

Work Experience:

One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

Knowledge of customer service

Skills:

Customer service experience preferred
Register/Computer experience preferred
Must be able to drive manual transmission and perform parallel parking
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in oneonone and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

SCOPE:

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility: