Head of Survey Science - Chicago, United States - Press Ganey

Press Ganey

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders.

Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries.

Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture.

Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands.

As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To
elevate the human experiences at the heart of business by offering insights that
sharpen understanding of the needs of individuals and populations, and
provide guidance on how to meet those needs.

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.

Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty.

Our Values:

Champion the Client
We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better
We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change
We recognize that change is constant and presents opportunities to learn, adapt, and evolve. We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing
We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

As the Head of Survey Science, you will lead the development and implementation of survey research strategies within the healthcare sector.

This leader will be responsible for launching new and innovative approaches to understand the care experience.

You will oversee survey design and supporting methodologies that incorporate industry best practices tailored to a healthcare journey. This role requires a deep understanding of survey methodologies, statistical analysis, and healthcare dynamics to drive evidence-based decision-making.

Key Responsibilities:

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Strategic Leadership:Develop and execute the strategic vision for survey science within the healthcare domain, aligning with organizational objectives and industry best practices. Lead cross-functional teams to ensure the effective implementation of survey research initiatives.
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Survey Design and Development:Oversee the design and development of survey instruments, ensuring they capture relevant information to assess experiences, healthcare outcomes, and organizational performance. Leverage your strengths and knowledge in CX tools, qualitative feedback, and measurements including Net Promoted Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to deliver industry leading offerings. Incorporate best practices in survey methodology, question construction, and sampling techniques.
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Data Collection and Management:Implement robust data collection processes, utilizing various digital methods such as web intercept, in-app feedback, and SMS outreach. Incorporate qualitative data capture into our comprehensive listening strategy.
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Statistical Analysis and Interpretation:Lead the creation of analysis and interpretation recommendations to help clients use our software to generate actionable insights and recommendations to inform decision-making at all levels of the organization.
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Thought Leadership:Engage with internal and external stakeholders, including healthcare providers, administrators, and consumers, to gather input, solicit feedback, and disseminate survey fin