Data Center Lead Technician - Dulles, United States - Direct Line

Direct Line

Verified Company

Dulles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SUMMARY

Direct Line ("DL") is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies.

Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage.

Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail.

Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

We are seeking a highly skilled and experienced Network Lead to join our team.

As a Network Lead, you will be responsible for successfully leading and managing a crew of up to 16 technicians, ensuring the efficient execution of network projects.

You will play a crucial role in performing job walks, understanding customer requirements, and communicating effectively with both internal teams and clients.

Key Responsibilities and Skills:

Lead and manage a crew of up to 16 technicians, providing guidance, support, and fostering a collaborative team culture.
Take responsibility for selfperformance outcomes and provide leadership for employees reporting to you.
Perform thorough job walks, understand customer requirements, and ensure seamless communication throughout the project lifecycle.
Manage and control labor and materials on assigned projects to meet deadlines and quality standards.
Utilize your previous experience as a Network Technician to guide and support the team.
Demonstrate knowledge of LAN/WAN technologies, network architecture, and cabling standards.
Install, terminate, and troubleshoot network cables, demonstrating proficiency in both copper and fiber cabling.
Manage and maintain detailed network documentation, ensuring accuracy and completeness.
Coordinate with QAQC on quality status walks, ensuring adherence to standards.
Effectively communicate with Foreman, Leads, Techs, and customers to ensure project success.
Share knowledge with colleagues, assist in problem resolution, and contribute to a collaborative team environment.
Understand and track metrics and Service Level Agreements (SLAs) effectively to meet organizational standards.
Demonstrate a commitment to continuous improvement and adherence to performance metrics.
Demonstrate knowledge and understanding of network handover, project closeout, and lessons learned.
Track lessons learned throughout projects and contribute to the improvement of future processes.
Identify technicians' strengths and weaknesses, providing guidance and training opportunities as needed.
Efficiently manage time to handle tasks and projects within deadlines.

PHYSICAL REQUIREMENTS

Primarily walking, standing, and bending for extended periods with some sitting.
Ability to communicate effectively with verbal, written, visual and listening skills.
Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.
Able to lift and carry heavy equipment, up to 50 pounds.
Ability to pull cables.
Ability to climb ladders and work on raised platforms.

Pay:
From $37.00 per hour

Benefits: