Service Coordinator - Texas City, United States - BAKERRIPLEY

BAKERRIPLEY

Verified Company

Texas City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties and Responsibilities:

Welcomes customers to Workforce Solutions, listens, and makes determination as to the best way to serve based on customer needs
Establishes a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor always
Engages customers and provides assistance to achieve the request
Maintains awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them
Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources
Provides job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provides information about community resources and records referrals properly
Provides professional resume, networking, and interviewing guidance that is customized
Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job
Facilitates Workforce Solutions seminars
Assist customers patiently with problems, and complaints remain courteous when dealing with difficult and angry customers
Supports customers in using computers and other equipment in the resource area Shares current local labor market information
Performs other duties as assigned

Experience:
Required

2 year(s): Customer service where skills learned are transferable to a position at Workforce Solutions.

Education:
Required

High School or better

Preferred

Some college or better

Skills:
Required

Microsoft Outlook
Task Management
Microsoft Office
Customer Service

Preferred

Resourceful
Relationship Building
Database Management
Strategic Planning
Project Management
Problem solving
Multitasking
Correspondence
Conflict Resolution
Communication
Active Listening

Behaviors:
Preferred

Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)