Collections Assistant - West Lafayette, United States - Purdue University

Purdue University

Verified Company

West Lafayette, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Req Id:31578
Job Title:
Collections Assistant
Job Summary

Purdue University is looking for a person who is customer service focused, including recognition that it should be value-added, to become a Collections Assistant.

As a Collections Assistant, you will be Responsible for the collection and recovery of delinquent University accounts receivable including tuition, housing, student loans, and miscellaneous charges.

Implement collection methods and strategies including skiptracing, establishing contact with debtors, negotiating payment plans, and providing effective financial counseling. Analyze student financial aid transactions and accounts receivable to support the collection of past-due student balances. Analyze and interpret collection problems according to the student loan servicer, collection agencies, and Department of Education procedures. Ensure that student loan borrowers receive entitlements contained in various loan programs. Determine eligibility for, and approve various deferment entitlements associated with Perkins, Health Profession, and Purdue student loan programs. Work closely with various University departments to coordinate collection efforts from external non-student and student customers. Reconcile various account activities including customer accounts, collection agency statements, and accounts referred to outside agencies.

Required:

High school diploma or GED
Four years of work experience in collections, business office, accounts payable, accounting, or related experience.
Working knowledge of educational software such as SAP, Banner, and student loan systems
Must have an aptitude for math and a desire to work with numbers
Demonstrated ability to handle stressful situations related to customer collection conflicts
Knowledge of administrative and clerical procedures and systems, file management and records, forms, and other office procedures and terminology
Knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
Demonstrated ability to clearly and timely communicate, verbally and in writing, with courtesy, sensitivity, and respect.
Demonstrated ability to work in a team environment to achieve common goals in a cooperative manner
Ability to provide directions and information, including important events, decisions, and changes, and answer questions accurately, professionally, tactfully, and in a timely manner
Demonstrated organizational skills, balancing workload and developing plans to effectively complete assignments

Preferred:

BA/BS in a related field
Working knowledge of federal loan programs' policies and procedures
Knowledge of credit and collection procedures a plus
Knowledge of SAP

Additional Information:

Purdue will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible For Overtime)
Retirement Eligibility: Nonexempt Defined Contribution Plan
Purdue University is an EOE/AA employer; all individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

Career Stream
Administrative and Operational Support 3
Pay Band S045
Job Code #

Posting Start Date:5/7/24