Call Center Manager - Washington, United States - Steneral Consulting

Steneral Consulting

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

**Position

Sr And Mid Level PM****Location
Washington DC, Hybrid ( 23 days onsite/week)****Duration
6+ months****Interview Mode
Video****Visa
USC, GC, GC-EAD, H4-EAD, TN**
Notes:
2 positions ( 1 senior 1 mid
level):
Techno-functional skill set
More functional but will have an advantage if they have had exposure to stack/ similar tech
Mix of agile and waterfall ( not to structured in methodology. Will be adaptable)

-
Financial services or banking industry experience strongly desired:

Projects

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Financial systems:

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Azure solutions:

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CRM:

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Phone system implementation, voice recording,:

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Zscaler implementation:

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Genisys platform migration and implementation for call center

Working within PMO

Responsibilities:

Lead and support the implementation of CRM solutions, which are currently entering the testing phase.
Oversee robust endunit testing and ensure projects are productionready.
Manage and enhance internal tech platforms, including new phone systems, voice recording systems, and call center platforms.
Work with a crossfunctional team including tech resources, product people, and business stakeholders.
Utilize JIRA for project management and ensure effective vendor interaction.
Communicate effectively with stakeholders and provide detailed project reporting.
Lead project teams, ensuring efficient coordination and execution of tasks.
Manage multiple technical vendors and ensure smooth integration of their services.
Facilitate API integration, data conversion, and implementation of Microsoft/Azure cloud solutions.

Qualifications:

Proven experience in technical project management.
Strong stakeholder communication and reporting skills.
Demonstrated ability in project team leadership and managing multiple technical vendors.
Familiarity with API integration, data conversion, and Microsoft/Azure cloud solutions.
Agile mindset with flexibility to adapt as needed.
Background in financial services is a plus but not required.