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Bridgeton

    Outlet Customer Service Associate - Bridgeton, United States - Lowe's

    Lowe's
    Lowe's Bridgeton, United States

    3 weeks ago

    Lowes background
    Part time
    Description
    Customer Service
    Provides SMART customer service at all times through the daily execution of Lowe's Outlets
    Seeks out customers to understand his/her needs and assists in locating, demonstrating,
    selecting, carrying, and/or loading merchandise
    Listens to and responds knowledgeably and promptly to customer and employee questions by
    taking them to areas of the store and walking them through projects when necessary
    Demonstrates sincere appreciation to customers

    Communicates information to customers regarding all stock, special order merchandise,
    feature benefits, application, and warranty information related to Lowes Outlet programs
    Provides prompt support to all checkout functions, call buttons, departmental pages, or
    requests for assistance.
    Writes customer contracts and invoices for equipment rental.
    Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
    Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
    customers in their project needs
    In-stock
    Uses store systems to prioritize loads, print pricing labels, and to look up items or item
    numbers for price and inventory information
    Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
    Prepares merchandise in department of responsibility based on customer
    requirements/specifications
    Clean and Safe Stores
    Monitors merchandise entering and leaving the store entrances and exits and assists
    customers or associates who trigger the alarm
    Detects common signs of shoplifting, theft, and other security risks, and promptly
    communicates them to management and/or Asset Protection
    Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to
    maintain cleanliness and organization of store and working areas
    Maintains a safe and secure work environment, which may include conducting daily safety
    reviews, noting hazards, keeping aisles clear, and securing doors and gates
    Adheres to all safety requirements relevant to ones regular job duties: top stock safety,
    reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,
    and safety devices
    Operates store equipment as needed depending on one specific role and department (e.g.,
    Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV
    surveillance system, pallet jacks, electric lifts, compacter baler)
    In addition to the above responsibilities, this individual is held accountable for other duties as
    assigned
    Additional Responsibilities specific to PROs in a Lowes Outlet.
    Provides exceptional customer service by applying SEEK LEARN BUILD to all customer
    interactions
    Assists Pro customers to find product by walking the customer to the correct aisle and bay
    Assists Pro customers with loading product in the aisle and then into their vehicles to provide
    a faster in and out shopping experience
    Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses
    the SMART phone and sales terminal to enroll customers into these beneficial programs
    Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls
    vendors to verify product availability and cost as needed
    Additional Responsibilities specific to the Outlet Department
    Helps customers have a positive shopping experience by neatly displaying up-to-date and
    accurate pricing and signage
    Uses cash register to process sales transactions according to company guidelines
    Delivers excellent customer service during the checkout process by ensuring the customer is
    satisfied and encouraged to come back to Lowes Outlets.

    Completes freight and merchandising fulfillments, physically moves stock as it is delivered,
    schedules shipments when necessary, and checks the quality and accuracy of orders
    Processes returns to the Distribution Centers and appropriately disposes/returns items
    Coordinates and supports deliveries from beginning to end, serving as the expert for
    answering questions and solving problems related to deliveries
    Inspects merchandise prior to loading and delivery, prepares merchandise and loads for
    delivery, supports planned delivery routes, verifies invoices against items loaded, and assists
    with product connections or returns
    Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior
    areas (e.g., parking lots) (as needed)
    Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe
    displays, fixes equipment and facilities, and performs preventative maintenance
    In addition to the above responsibilities, this individual is held accountable for other duties as
    assigned


    Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.


    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

    For information regarding our benefit programs and eligibility, please visit


    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

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