- Currently recruiting for individuals with availability for Evening shifts 3:45-9pm and weekends 8am-5pm.
- Follow all departmental safety rules that pertain to the duties performed and support all aspects of Park Districts safety and risk management program.
- Work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations as delegated.
- Recommends improvements and efficiencies to better accomplish individual and district goals in the best interests of the St. Charles Park District community.
- Comply with park district policies and administrative procedures.
- Work cooperatively and harmoniously with the general public, cooperating agencies and fellow employees.
- Answer telephones, respond to emails and to greet and accommodate customers.
- Must be able to multi task.
- Be knowledgeable of all district facilities and operations. Use resources available to respond to patron and staff needs.
- Demonstrate ability to work independently and with limited direction; anticipate needs for successful operation of facility.
- Serve as the building manager on duty at all times FT staff are not present.
- Work to resolve customer concerns in a respectful and sensitive manner.
- Effectively communicate orally.
- Process registrations, collect fees, issue receipts and initiate refunds for activities, events and rentals.
- Notify class participants of class changes or cancellations.
- Recognize, report, and respond to any unsafe conditions and hazards and execute effective emergency action plans.
- Report building and equipment repairs to direct supervisor.
- Operate various office machines such as copier, fax, telephone, postage meter, computer and printer as needed.
- Maintain a working knowledge and the ability to enforce and explain Park District procedures, rules and policies.
- Maintain an orderly and professional atmosphere at the service desk.
- Keep the service desk and lobby areas clean and neat.
- Open and distribute incoming mail and dispatch outgoing mail.
- Follow all safety procedures.
- Perform first aid, AED and CPR and execute emergency procedures as necessary.
- Perform other related duties and/or special projects as assigned.
- The ability to set up and take down rooms for programs and rentals.
- The ability to assist and maintain the building cleanliness and integrity.
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PCC Guest Services Associate - St Charles, United States - St. Charles Park District
Description
Job DetailsLevel
Entry
Job Location
Pottawatomie Community Center - St. Charles, IL
Position Type
Part Time
Education Level
None
Salary Range
$14.00 Hourly
Travel Percentage
Negligible
Job Shift
Flexible - including Weekends / Holidays
Job Category
Admin - Clerical
Description
Job Summary About the Role
Deliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the Districts safety and administrative policies and procedures.
This position is well suited for someone with a pleasant personality. Work record that shows reliability, initiative, tact and productivity. Excellent communication and customer service skills are a must. Knowledge of how to greet the public courteously, obtain information and give accurate and understandable information.
Need to Have: Must be a minimum of 16 years of age. Prefer a high school diploma or equivalent. Prefer work experience in reception and customer service work including basic computer work.
Essential Functions of the Position
Park District Cornerstones
Under the direction and supervision of the Superintendent of Recreation, the Assistant Superintendent of Recreation and the Community Center Supervisor, the Pottawatomie Community Center Guest Services Associate shall complete his/her assigned duties to the best of his/her abilities, offering suggestions of better ways to accomplish jobs and be ever mindful of the best interests of the St. Charles Park District and of fellow employees. This position requires extensive knowledge and ability to:
Position or Activity
Frequently
46-100% of the time
Occasionally
16-45% of the time
Rarely
0-15% of the time
Sitting
X
Walking
X
Climbing
X
Balancing
X
Stooping/Kneeling
X
Crouching
X
Crawling
X
Reaching
X
Handling/Feeling
X
Standing
X
Strength
1-30lbs
Requires a range of hearing and vision that allows the employee to safely complete the essential duties of the position with or without assistive devices, corrective lenses and/or glasses and/or a reasonable accommodation.
EEO Statement and Accommodations
The St Charles Park District is an equal opportunity employer under all state and federal laws and regulations. The job responsibilities are subject to accommodations pursuant to the Americans with Disabilities Act of 1990. If you require assistance or accommodation with the application process, please contact the Business Department at
