Outpatient Services Quality Assurance Associate - Norwich, United States - Reliance Health, Inc.

Reliance Health, Inc.

Verified Company

Norwich, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Do you want to work for a Top Workplace? Reliance Health has been named amongst the Top Workplaces in Connecticut, by the Hartford Courant since 2011.
Reliance Health, Inc. is a private 501(c)(3) nonprofit with the mission to enhance health through mental wellness. We provide tools and resources for over 950 individuals to move forward in their lives.

The dedication and passion of our 250 plus employee allows each one of our over 30 programs to focus on positive relationships and mental wellness as we believe healthy living starts with your mind.

Since 1976, our programs have assisted adults find and preserve stable housing, advance educational goals, gain experience, develop social networks, maintain employment and advance day-to-day life skills within Eastern Connecticut.

For every individual we serve, there is a positive impact on many. Healthy adults create stronger families. Stronger families empower each other to thrive and become engaged citizens. Stronger communities are built on the basis of mental wellness.

In addition to our comprehensive benefits package we also offer flexible schedules, educational growth opportunities, Public Service Loan Forgiveness Program.

National Health Services Corp Loan Repayment, peer recognition programs, a casual dress code, Agency events, retreats, and family first philosophy.

We are seeking dedicated professionals to staff our quality programs.

Outpatient Services Quality Assurance Associate - $17.41/Hr

Closing Date: 05/20/2024

Worksite:
Norwich

Hours:
Mon - Fri, 8:00 am - 4:00 pm

Duties and Responsibilities:

Supports Nurse Practitioner by:
Running reports as requested
Scheduling appointments
Conducting all reminder calls for Nurse practitioner appointments
Faxing as needed for medication refills
Screening fax folder daily and following up with APRN/Clinician
Scans appropriate intake documents into Electronic Healthcare Record and requests signatures on documents as designated
Screens interested service applicants for intake as designated
Provides information on local community services, as needed, when inquiries are not necessarily appropriate for RH
Answers RHOS initial inquiry calls and completes short screening tools for clinical review
Schedules outpatient appointments and coordinates schedules for clinical programs as needed
Provides reminder calls to people scheduled for outpatient services
Conducts discharge calls, discharge surveys and creates discharge letters
Provides additional data entry into electronic medical system as needed
Reviews program enrollment for accuracy and communicates issues to QA personnel for correction
Conducts followup calls for missing insurance information for outpatient services, as needed
Establishes and maintains confidentiality according to HIPAA regulations
Works at different locations per Agency need
Engages in continuous concerted efforts to access, obtain, respond to pertinent Agency information/communications, and disseminate as appropriate
Provides conditions that maximize safety for coworkers and program participants
Other responsibilities of Reliance Health staff, such as participation in paid Agency events, adhering to Agency Policies, training requirements etc.
Performs duties while demonstrating Agency Core Competencies and Values

Education and Experience:

High school diploma or equivalent
2 years previous work experience in front desk experience and quality management in medical field preferred
Experience in medical terminology preferred
Experience working for nonprofit agency preferred
Valid CT Driver's License, vehicle registration and insurance

We offer an excellent benefit package, competitive wages and loan repayment program. EOE/M/F/D/V Bi-lingual preferred. AA. We are committed to fostering diversity in the workplace.

Pay:
$17.41 per hour

Expected hours: 40 per week

Schedule: