Program Manager - New York, United States - SEO Scholars

Description

Title:
Program Manager, Tech Developer


Department:
SEO Tech Developer


Reports To:
Associate Director, SEO Tech Developer


FLSA:
Exempt


Compensation:
$70,500 - $80,600

Location/Hours

This is a full-time, hybrid position based out of our New York City office.

It is expected that some duties will be performed on-site at least 2 days a week and some remotely, with the understanding that government and public health guidelines will help determine the extent to which it is safe to carry out in-person and onsite activities.

ABOUT TECH DEVELOPER

OVERVIEW

The Program Manager (PM) supports various aspects of the SEO Tech Developer operations and student advising, primarily focusing on managing Tech Developer programming.

The PM will maintain and manage a comprehensive strategic plan that includes program operations, staffing, training, and other projects to meet organizational goals and increase the program's overall reach and impact.

RESPONSIBILITIES
Program Operations

Assume full responsibility for the seamless execution of the Tech Developer summer program deliverables.
Develop plans and workflows; track program milestones, delegate tasks, and hold team members accountable to deadlines.
Manage program expenses, budget reconciliation, and other ongoing administrative processes.

Monitor inboxes and provide timely responses to participant inquiries and questions for our program participants, and exercise sound judgment in resolving and escalating customer service issues.

Support event planning and execution as needed.
Identify, propose, and manage other initiatives that advance and support SEO Tech Developer's strategic and operating objectives.

Coaching & Instruction

Under the direction of the Associate Director, provide oversight and support ~12 part-time Engineering Instructors and Teaching Assistants.
Manage the recruitment, hiring, time, attendance, and performance of instructional staff.

Maintain a professional and positive learning environment for both staff and participants through detailed communication and management of program deliverables.

Leverage existing curriculum to assist student cohorts with career development and readiness instruction via lectures, activity-based learning workshops, resume & cover letter reviews, and projects designed to give participants the tools to navigate their job searches successfully.

Support Instructors and Teaching Assistants in tracking and monitoring individual participant and cohort progress, and developing individualized interventions.

Systems & Analytics

Provide direction and feedback to the Program Coordinator in tracking program participant data; retain accountability for data accuracy and management.

Assist with database management by monitoring, collecting, and assessing available data to determine the effectiveness of current programming and messaging; suggest changes accordingly.

Provide ad-hoc reporting support to the Associate Director and other team members as needed.
Perform other duties as assigned.


QUALIFICATIONS
Bachelor's degree required.

3+ years of work experience in program management or similar role; strong preference for tech industry experience - either as an engineer, software developer, or technical recruiter.

1+ years of people management experience with a successful track record of delivering feedback and developing professionals; intern and volunteer management applies.

Evidence of pre-professional or early career coaching, mentorship, or professional development experience, is required. Working knowledge of adult learning and development practices and frameworks is a plus.

Strong organizational skills and experience managing multiple competing priorities and meeting deadlines independently and as part of a larger team.

Exemplary attention to detail, copywriting, and proofing skills. Must be able to adopt SEO's brand guidelines and flex tone and style to match both medium and audience.
A passion for closing opportunity gaps for students.

COMPETENCIES & SKILLS


Passion for SEO:

A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals from historically excluded and underrepresented communities launching technical careers and dedication to closing those opportunity gaps.

Creativity:

An affinity for generating new ideas through open exploration of diverse sources of information while grounding ideas in evidence, converting theory into practice, and evaluating creative solutions for continuous improvement.

Initiative:

Proactive in identifying ways to contribute to SEO's goals and mission by setting achievable goals, addressing problems head-on, preparing for contingencies, and identifying opportunities as they arise.

Problem-solving: The capacity to anticipate needs, use the best resources, and employ careful decision-making.

Teamwork & Collaboration:
The ability to be both a self-starter and a team player who builds people-first relationships and cen