Customer Advocate - Minneapolis-Saint Paul, MN

Only for registered members Minneapolis-Saint Paul, MN, United States

1 month ago

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Job summary

HHAeXchange is seeking a Customer Advocate to assist customer end users with troubleshooting and learning the software platform.


Responsibilities

  • Become fluent in use and capabilities of Generations and Pavillio software platforms
  • Clearly answer questions and provide feedback instruction recommendations on best practices to customers
  • Troubleshoot issues with customers escalate issues as needed when further attention required
  • Create send tickets for unresolved issues to tech team
  • Follow up escalation teams ensure tickets completion follow up customer users confirm/relay status/li>Gather feedback customers regarding services work eliminate those issues/li>Assist trainers agencies training obstacles identified work team overcome those obstacles

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