Customer Support Associate - Calvary, GA, United States - ZephyrTech

ZephyrTech

Verified Company

Calvary, GA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Welcome to our job ad - we are SIDES - the right choice if you are looking for a motivated and inspiring work environment

We are looking for reinforcements for our "Customer Success" department. Have you worked in this field before or is it the area you can imagine for your next career step? Then you are in the right place

In Customer Success, you will support our new customers in their first use of our systems, answer technical inquiries, and focus on the success of our customers in using our products.

We turn SIDES customers into enthusiastic customers

You are part of a dedicated team where you and your colleagues support customers with technical and general questions
You are the first point of contact for new and existing customers and answer their inquiries via phone, email, chat, and other channels. Of course, we will provide you with an onboarding for this task
You provide information, solve customer issues promptly, and always keep a cool head
You forward more complex inquiries to internal specialist teams
You document customer interactions and solutions clearly and precisely. You contribute to the continuous improvement of SIDES' customer support processes

Your profile

What you add to our team:

We are happy if you already have experience in supporting and advising B2B customers, ideally in a SaaS company or similar environment. Of course, you can also familiarize yourself with this area with us. Your interest in the task counts.
Experience in customer service, technical support