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Southgate

    Customer Care Specialist - Southgate, United States - Tidewell Hospice

    Tidewell Hospice
    Tidewell Hospice Southgate, United States

    1 week ago

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    Description

    ** Customer Care Specialist**

    **Job Category****:** Admissions **Requisition Number****:** CUSTO003450 Showing 1 location **Job Details**

    **Description**

    Responsible for successfully managing both inbound and outbound calls. Follows communication scripts, handles a variety of topics/questions, and acts as a liaison between our company and our customers.

    Obtains information from a variety of sources to assist the public and internal colleagues with requests, questions, and information.

    Manages and responds to time-sensitive requests for information by engaging multiple departments.

    Assists patients, referral sources, and departmental inquires to resolve matters; replying by phone, electronically and/or in person.

    Performs variety of administrative duties, as requested.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**



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