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Irving

    Seller Experience Specialist- Remote - Irving, United States - Michael's Inc

    Michael's Inc
    Michael's Inc Irving, United States

    3 weeks ago

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    Description
    Support Center
    • IrvingAs a Seller Experience Specialist, MakerPlace, you will manage the development and execution of strategic initiatives to: (1) attract, engage, and retain Sellers, and (2) enhance Seller satisfaction for repeat engagement and loyalty.
    During a typical day, you will be working on a joint business plan with some Sellers and working with other Sellers on expanding their product selection and finalizing promotional plans for an upcoming event.

    Among many other initiatives, you will be developing and growing Seller relationships, driving product selection growth, and creating a best-in-class sellers experience.

    This role will partner to scale MakerPlace from its nascency to a fully operating and optimized business unit.

    Because MakerPlace is still a startup, this role will be dynamic and evolve as the business unit matures & evolves.

    As such, a self-starter with comfort in ambiguity will thrive.

    Seller Development, Program Management and Marketing ManagementDrive Seller acquisition, repeat engagement, and retention through multi-channel and campaign strategy, leveraging content, media, search, community, influencer reach and partnershipsCollaborate with the Growth Team to ensure Sellers receive exceptional experiences that move the needle for our businessCollaborate with Merchandising to align communication and product assortment strategies with promotions and events to ensure a seamless seller promotion experienceCollaborate with Content and Marketing to lead the development of compelling seller related copy/content and campaigns while ensuring consistent messaging and branding across all customer-facing effortsOperations and OnboardingIdentify, build relationships, educate and onboard new SellersChampion a seamless E2E Sellers onboarding experience by reducing friction points and advocating for impactful CX enhancementsBusiness AnalysisConduct ongoing analysis of seller and category performance, trends and competitive assortment/selectionAnalyze and report on seller acquisition, repeat engagement, and retention KPIs to identify opportunities for improvement and growthRecommend and implement iterative A/B testing to continually improve performance through optimized messaging and targetingUtilize data-driven insights to optimize efforts across various variables, including (but not limited to): messaging, channels, etc.

    Other QualificationsCreative, yet analytical mindset with the ability to use data to drive decision-making and measure campaign effectivenessCreative thinking and problem-solving skills, with a keen eye for detail and a passion for innovationSOURCE AND OUTREACH Daily TasksIdentify and reach out to online Marketplace sellers who may be a good fit for MakerPlacePlan and track progress from end-to-end (lead generation, lead qualification, initiate contact, follow-ups, negotiations, closing the deal, etc.)


    ONBOARD Daily TasksWork with new Sellers 1:1 to get them to complete the MakerPlace registration process (signing up for an account, accepting terms & conditions, entering bank information, etc.) and set up listings and exportsMinimum Knowledge/Skills/AbilitiesMinimum Ed ucationBachelors degree in Business, Marketing, Merchandising, Communication, or related field requiredMinimum Special Certifications or Technical SkillsProficient in Microsoft Office, Excel, and PowerPoint or equivalent Google Suite applicationsMinimum Type of Experience the Job Requires3+ years of professional non-internship digital, ecommerce, sales, tech, project management, marketing, vendor management, business development, and/or strategy experienceExperience in process improvementExperience in pulling data and ability to use data to drive decision-makingExperience and passion for building ground up, nascent business models/functions/products/servicesExpertise in defining and driving business development, and product/program management frameworks & methodologiesCustomer-obsessed with high-quality standards for delivering a differentiated value propositionExcellent attention to detail, oral and written communication, negotiation, and interpersonal skillsDesire and ability to thrive in ambiguity as part of a startup businessExcellent Microsoft suite abilities, including executive-level presentations and project management softwareRange - 56, , ,700.00 USD Annual#LI-LS1#LI-LS1Applicants in the U.S.

    must satisfy federal, state, and local legal requirements of the job.
    To review a comprehensive list of benefits, please visit Michaels Benefits )CO, CT, WA and RI only
    • To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges
    • CO, CT, WA and RI .
    )For 50 years, Michaels has been the best place for all things creative.

    We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

    At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

    From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

    As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc.

    also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

    Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
    Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).EEOC Know Your Rights Poster in EnglishEEOC Know Your Rights Poster in SpanishEEOC Poster Optimized for Screen ReadersFederal FMLA PosterFederal EPPAC Poster#J-18808-Ljbffr
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