Seller Experience Specialist- Remote - Irving, United States - Michael's Inc

Description

Support Center - IrvingAs a Seller Experience Specialist, MakerPlace, you will manage the development and execution of strategic initiatives to: (1) attract, engage, and retain Sellers, and (2) enhance Seller satisfaction for repeat engagement and loyalty.

During a typical day, you will be working on a joint business plan with some Sellers and working with other Sellers on expanding their product selection and finalizing promotional plans for an upcoming event.

Among many other initiatives, you will be developing and growing Seller relationships, driving product selection growth, and creating a best-in-class sellers experience.

This role will partner to scale MakerPlace from its nascency to a fully operating and optimized business unit.

Because MakerPlace is still a startup, this role will be dynamic and evolve as the business unit matures & evolves.

As such, a self-starter with comfort in ambiguity will thrive.

Seller Development, Program Management and Marketing Management
Drive Seller acquisition, repeat engagement, and retention through multi-channel and campaign strategy, leveraging content, media, search, community, influencer reach and partnerships
Collaborate with the Growth Team to ensure Sellers receive exceptional experiences that move the needle for our business
Collaborate with Merchandising to align communication and product assortment strategies with promotions and events to ensure a seamless seller promotion experience
Collaborate with Content and Marketing to lead the development of compelling seller related copy/content and campaigns while ensuring consistent messaging and branding across all customer-facing efforts
Operations and Onboarding
Identify, build relationships, educate and onboard new Sellers
Champion a seamless E2E Sellers onboarding experience by reducing friction points and advocating for impactful CX enhancements
Business Analysis
Conduct ongoing analysis of seller and category performance, trends and competitive assortment/selection
Analyze and report on seller acquisition, repeat engagement, and retention KPIs to identify opportunities for improvement and growth
Recommend and implement iterative A/B testing to continually improve performance through optimized messaging and targeting
Utilize data-driven insights to optimize efforts across various variables, including (but not limited to): messaging, channels, etc.
Other Qualifications
Creative, yet analytical mindset with the ability to use data to drive decision-making and measure campaign effectiveness
Creative thinking and problem-solving skills, with a keen eye for detail and a passion for innovation
SOURCE AND OUTREACH – Daily

Tasks
Identify and reach out to online Marketplace sellers who may be a good fit for MakerPlace
Plan and track progress from end-to-end (lead generation, lead qualification, initiate contact, follow-ups, negotiations, closing the deal, etc.)
ONBOARD – Daily

Tasks
Work with new Sellers 1:1

to get them to complete the MakerPlace registration process (signing up for an account, accepting terms & conditions, entering bank information, etc.) and set up listings and exports
Minimum Knowledge/Skills/Abilities

Minimum Ed

ucation
Bachelor's degree in Business, Marketing, Merchandising, Communication, or related field required
Minimum Special Certifications or Technical Skills
Proficient in Microsoft Office, Excel, and PowerPoint or equivalent Google Suite applications
Minimum Type of Experience the Job Requires
3+ years of professional non-internship digital, ecommerce, sales, tech, project management, marketing, vendor management, business development, and/or strategy experience
Experience in process improvement
Experience in pulling data and ability to use data to drive decision-making
Experience and passion for building ground up, nascent business models/functions/products/services
Expertise in defining and driving business development, and product/program management frameworks & methodologies
Customer-obsessed with high-quality standards for delivering a differentiated value proposition
Excellent attention to detail, oral and written communication, negotiation, and interpersonal skills
Desire and ability to thrive in ambiguity as part of a startup business
Excellent Microsoft suite abilities, including executive-level presentations and project management software
Range - 56, , ,700.00 USD Annual
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Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
To review a comprehensive list of benefits, please visit

Michaels Benefits

)

CO, CT, WA and RI only

• To review pay ranges for the position you are applying for, please visit

Michaels Pay Ranges - CO, CT, WA and RI . )
For 50 years, Michaels has been the best place for all things creative.

We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc.

also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).
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