Assistant Manager, Operations Store 162-Dehli, NY - Delhi, NY, United States - Westlake Hardware, Inc.

Description

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is a leading hardware retailer in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has a rich history and operates a network of over 150 neighborhood stores across the country. At Westlake, we value individuals who are committed to personal and professional growth and seek to work with a company built on strong Core Values including Service, Passion, Respect, Integrity, Teamwork, and Excellence.

General Job Summary

The Assistant Manager, Operations is responsible for overseeing overall store operations and driving the achievement of company goals and directives.

Essential Duties and Responsibilities

• Customer Service
  • Represent Westlake Ace Hardware positively.
  • Proactively assist customers with problem-solving.
  • Welcome and assist customers throughout their store visit.
  • Display a friendly and outgoing attitude towards customers and colleagues.
  • Handle customer inquiries and complaints efficiently.
  • Demonstrate excellent product knowledge.
• Store Operations
  • Ensure a professional and safe work environment for all associates.
  • Supervise and manage overall store operations.
  • Responsible for opening and closing procedures.
  • Collaborate with Store Support Center programs implementation.
  • Ensure adherence to Loss Prevention and Safety protocols.
  • Collaborate with the management team on store operations.
  • Participate in management meetings.
  • Communicate issues to the appropriate departments at the Store Support Center.
  • Assist in district-wide projects as directed by the District Manager.
  • Implement new procedures for store operations.
  • Ensure store maintenance, orderliness, and cleanliness.
  • Manage cashier functions and oversee cash processes.
  • Supervise maintenance and repairs to store assets.
  • Conduct competitor visits to stay informed.
  • Perform other assigned duties.
• Inventory & Merchandising
  • Ensure safe and efficient forklift operations.
  • Oversee merchandise receiving and stocking.
  • Maintain back stock levels.
  • Conduct cycle counts and ensure accurate inventory.
  • Manage product inventory levels for store profitability.
  • Assist in merchandise resets and signage updates.
  • Maintain a clean sales floor and attractive displays.
• Hiring & Training of Associates
  • Participate in associate training initiatives.
  • Support recruitment and advancement of associates.
  • Assist in hiring, training, and coaching cashiers.
• Leadership
  • Oversee store operations in the absence of the General Manager.
  • Lead by example and foster a positive environment.
  • Engage in store meetings and share ideas with leadership.
  • Prepare for future growth and challenges.
• Other Essential Requirements
  
  Ability to embody and uphold our Core Values in daily interactions:
  • SERVICE - Exceed expectations and build strong relationships.
  • PASSION - Show enthusiasm and dedication in all endeavors.
  • RESPECT - Acknowledge and appreciate the uniqueness of every individual.
  • INTEGRITY - Demonstrate honesty and ethical behavior.
  • TEAMWORK - Collaborate for exceptional outcomes.
  • EXCELLENCE - Strive for continuous improvement and outstanding results.
• Minimum Skills, Requirements, and Qualifications
  • High School diploma or equivalent.
  • Prior retail management experience, preferably in hardware.
  • Able to stand, walk, lift items, and climb as needed.




Compensation Details

$20.00/hour




Equal Opportunity Employer

Westlake Ace Hardware is dedicated to providing equal employment opportunities and fostering diversity within the organization. We are committed to a work environment free from discrimination based on various factors including race, religion, gender, age, and disability among others.