Jobs
>
Cashiers

    Guest Services Supervisor - Cashiers, United States - Blackberry Farm

    Blackberry Farm
    Blackberry Farm Cashiers, United States

    4 weeks ago

    Default job background
    Description
    Job Details

    Job Location:
    High Hampton - Cashiers, NC


    Salary Range:
    Undisclosed


    Job Shift:
    Any

    Description and Qualifications


    SUMMARY


    The Guest Services Supervisor is responsible for serving as a leader to the Guest Services Team overseeing the daily operations.

    Must have the flexibility to work weekends and holidays.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


    • Strong self-motivator and ability to motivate others
    • Leads by example builds trust and creates a fun, exciting, focused team
    • Ability to organize and develop consistent operating procedures
    • Review daily traces, Opera reports and to determine guest satisfaction
    • Leading Guest Service team including the podium team members
    • Maintaining uniform and etiquette standards
    • Daily rounds of property
    • Manage arrival/departure with "Brain"
    • Develops Guest Service team with daily coaching and counseling
    • Debriefs Guest Service team with upcoming events and changes
    • Ability to effectively communicate accurate information to guests and other team members
    • Ensure that meeting rooms are set for group use
    • Complete daily rounds to ensure a quality appearance
    • Supervises transportation as needed
    • Researches pre-arrival guests to gain information and insight into ways we can WOW
    • Make the preliminary schedule for their team based on arrivals and departures and present it to the AM Manager for approval and final send out
    • Actively work in their role at an elevated level aiming to make direct goals for their team to improve GSI month over month - leading by example
    • Works with the MOD to develop team members and general etiquette
    • Training:
    • Helps with the creation and maintenance of training materials and SOPs
    • Establishes a training program to include quizzes and status updates to monitor training progress
    • Oversees the training of new team members within their department
    • Facilitates cross-training for a team within Lodging and with F&B/HK
    • Engages in guest recovery and solutions for GAP guests with MOD
    Must comply with all company policies and procedures.

    To perform the essential functions of this position regular and consistent attendance is required.

    Must be able to work well with other Team Members and managers and interact with our guests.

    QUALIFICATIONS and SKILLS


    SUPERVISORY RESPONSIBILITIES
    Oversees 20 guest service team members

    EDUCATION and/or EXPERIENCE

    Bachelor's Degree recommended

    2-3 years of Hospitality or Customer Service experience

    Must have a valid driver's license


    LANGUAGE SKILLS
    Must have excellent written and verbal communication skills

    Must be open to and receptive to others' needs and ideas

    Must be able to communicate effectively with guests, managers, and team members


    MATHEMATICAL SKILLS
    Basic knowledge and understanding of math


    REASONING ABILITY
    Must be able to remain calm under pressure

    Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals


    PHYSICAL DEMANDS
    The job entails frequently lifting luggage and other guest requests such as trays and packages

    Must be able to lift up to 50 Lbs.

    Must be able to stand for long periods

    Must be able to safely operate a company vehicle or golf cart

    Must be able to work outdoors in all weather conditions


    WORK ENVIRONMENT
    Front Desk Guest Service area

    1,400 acres of High Hampton property

    About High Hampton


    High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years.

    Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.


    For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday.

    Please bring your resume or your employment history.

    High Hampton is an Equal Opportunity Employer.
  • Jennings Builders Supply

    Window Install and Service I

    3 weeks ago

    Jennings Builders Supply Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · US LBM pro vides a wide range of building materials to cons tru ction pro fessionals ...

  • Jennings Builders Supply

    Yard/warehouse Rep I

    2 weeks ago

    Jennings Builders Supply Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · **Pay Range**: $17 to $18 depending on experience · **Company Overview** · US LBM pr ...

  • Jennings Builders Supply

    Millwork Install and Service I

    1 week ago

    Jennings Builders Supply Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · US LBM provides a wide range of building materials to construction professionals, co ...

  • Cherokee Indian Hospital Authority

    Specialty Services Nurse Supervisor

    5 days ago

    Cherokee Indian Hospital Authority Cherokee, United States

    Job Description · Job DescriptionJob Title: Specialty Services Nurse Supervisor · Job Code: SPSERNS · Department: Procedure Suite · Division: Nursing · Salary Level: Non-Exempt 14 · Reports To: Specialty Services Nurse Manager · Revised: October 2023 · Primary Function · The R ...

  • Jennings Builders Supply

    Cabinet Install and Service I

    3 weeks ago

    Jennings Builders Supply Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · US LBM pro vides a wide range of building materials to cons tru ction pro fessionals ...

  • Blackberry Farm

    Dining Room Manager

    2 weeks ago

    Blackberry Farm Cashiers, United States

    Job Details · Job Location · High Hampton - Cashiers, NC · Position Type · Full Time · Job Shift · Any · Description and Qualifications · SUMMARY · The Dining Room Manager is responsible for managing and assisting with the overall operation of front of house food and bever ...

  • Harrah's Cherokee Casino Resort

    Supervisor, Recruitment Services

    3 weeks ago

    Harrah's Cherokee Casino Resort Cherokee, United States

    Job Description · Harrah's Cherokee Casino Resort Position Description · POSITION TITLE: Supervisor, Recruitment Services · DEPARTMENT: Human ResourcesTalent Acquisition · JOB GRADE/FLSA STATUS: S17 - Exempt · REPORTS TO: Manager, Talent Acquisition · SUPERVISES: Recruiters, ...

  • Kimble's Food by Design, LLC

    Swain County Jail- Food Service Supervisor

    4 days ago

    Kimble's Food by Design, LLC Bryson City, United States

    Job Description · Job DescriptionDescription: The Food Service Supervisor (FSS) is responsible for the efficient operation of meal preparation for residents at a specified Detention Facility. The FSS will also be responsible for all food safety in kitchen operations while supervi ...

  • Jennings Builders Supply

    Non CDL Driver I

    1 week ago

    Jennings Builders Supply Cashiers, United States

    Job Description · For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · US LBM provides a wide range of building materials to construction ...

  • Jennings Builders Supply

    Window Install and Service I

    2 weeks ago

    Jennings Builders Supply Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · US LBM pro vides a wide range of building materials to cons tru ction pro fessionals ...

  • Jennings Builders Supply

    CDL Driver I

    2 weeks ago

    Jennings Builders Supply Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · US LBM provides a wide range of building materials to construction professionals, co ...

  • Jennings Builders Supply

    Yard/Warehouse Rep I

    1 week ago

    Jennings Builders Supply Cashiers, United States

    Job Description · For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · Pay Range: $17 to $18 depending on experience · Company Overview ...

  • MOUNTAINTOP GOLF AND LAKE CLUB INC

    Men's Locker Room Attendant

    2 weeks ago

    MOUNTAINTOP GOLF AND LAKE CLUB INC Cashiers, United States

    Job Description · Job DescriptionMountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of ...

  • MOUNTAINTOP GOLF AND LAKE CLUB INC

    Bartender

    2 weeks ago

    MOUNTAINTOP GOLF AND LAKE CLUB INC Cashiers, United States

    Job Description · Job DescriptionMountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of ...

  • MOUNTAINTOP GOLF AND LAKE CLUB INC

    Service Staff

    2 weeks ago

    MOUNTAINTOP GOLF AND LAKE CLUB INC Cashiers, United States

    Job Description · Job DescriptionMountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of ...

  • Kimble's Food by Design LLC

    Rabun County Jail- Food Service Supervisor

    3 weeks ago

    Kimble's Food by Design LLC Tiger, United States

    The Food Service Supervisor (FSS) is responsible for the efficient operation of meal preparation for residents at a specified Detention Facility. The FSS will also be responsible for all food safety in kitchen operations while supervising resident workers in the preparation of me ...

  • Northeast Georgia Home Health

    Occupational Therapist

    3 weeks ago

    Northeast Georgia Home Health Lakemont, United States Full time

    We are hiring for an Occupational Therapist. · At Northeast GA Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we ...

  • U.S. LBM Holdings, LLC

    Millwork Install and Service II

    2 weeks ago

    U.S. LBM Holdings, LLC Cashiers, United States

    This position will install all types of millwork in various applications. The Millwork Install and Service II will take direction from the field supervisor and will follow manufacturer directions and warranty requirements on all installed products. P Millwork, Service, Installati ...

  • US LBM Holdings

    Millwork Install and Service I

    2 weeks ago

    US LBM Holdings Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · . · US LBM provides a wide range of building materials to construction professionals ...

  • US LBM Holdings

    Window Install and Service I

    3 weeks ago

    US LBM Holdings Cashiers, United States

    For more than 30 years, Jennings Builders Supply has provided the highest quality home building materials, hardware and services to contractors and homeowners throughout Western North Carolina. · . · US LBM provides a wide range of building materials to construction professionals ...