Contact Center Associate - New York, United States - Metropolitan Commercial Bank

Metropolitan Commercial Bank
Metropolitan Commercial Bank
Verified Company
New York, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Come work with us:


Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities.

The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.


The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender.

The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp.

(NYSE:

MCB).

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024.

The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets.

The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.


About the role:

The purpose of this position is to be primary contact for Metropolitan Commercial Bank's clients. Provide excellent Customer service to ensure customer satisfaction.


Duties and responsibilities of the job include the following (but is not limited too):

  • Act as contact for Metropolitan Commercial Bank clients. Provide excellent Customer service, with the team as one of the primary contacts for all clients.
  • Logging pertinent information into the history of the call on software.
  • Perform maintenance to support Treasury Management and Retail Online Banking systems, help clients in resetting passwords.
  • Help Treasury Management clients in selfservice issues, template creation, wire confirmations.
  • Provide online customers/ branches with intermediary bank information for wires.
  • Provide Remote Deposit Capture ongoing support to clients.
  • Aide in the development of user manuals and installation instruction reference guides for all electronic banking services supported by Operations.
  • Accept initial client notification of debit card disputes.
  • Review Signature system for anomalies.
  • Accept and process travel notices for MCB Debit cards.
  • Support GPG prepaid card calls
- escalating complaints to Compliance department for review.

  • Backup the Zelle Monthly reconciliations.

Secondary Functions

  • Pick up quick ITRACK tickets for online banking password resets, increases to ACH, Wire and RDC limits.
  • Review Deposit Source Capture transactions on a rotating basis with the rest of the Operations Department.
  • Help Ebanking and Wire/ACH team in completing RDC/ACH risk assessments.

Preferred experience, education, and qualifications:


  • At least 2 years banking experience, particularly in directcontact customer services, bank cash management (ACH, wires, CAA, lockbox, Positive Pay, etc.) and related products/procedures experience and knowledge.
  • Prefer bachelor's degree or equivalent work experience in the field of banking or finance.
  • Working knowledge and understanding of federal/state laws regarding bank operations including NACHA and the FFIEC Guidance as it pertains to electronic banking.
  • Ability to operate banking software and other general office equipment.
  • Able to work with mínimal direction, demonstrate proactive problemsolving ability, deal with time pressures and changing priorities.
  • Strong organizational, verbal, and written communication skills.
  • Perform quality work within determined timeframes.
  • Interact professionally with other employees, customers, vendors and shareholders.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
  • Work on adhoc tasks, assignments and projects as needed.

Potential Salary:
$70,000 - $75,000 annually


Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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