Trusted Advisor Outbound Supervisor - Phoenix, United States - Terminix

Terminix

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period

For more information about our benefits, see below_

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet.

"

Region / Function:
North America / Sales

Location:
North America

Reports To:
Regional Outbound Manager - Inside Sales

Key Relationships:

Regional Operations Managers, CSC Managers / Supervisors, IT Managers, Sales Excellence Team, Sales Leadership

Job Summary

Annual Outbound BST Target, Lead Close Rate, Lead Conversion Rate, Sales Bundle Rate, Lead response targets, Call quality, Call handling within service levels, Staffing levels, and VOC.

Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities and essential job functions include but are not limited to the following:

Maintain Baseline Sales Target
Mentor, coach, and develop Outbound ISP's
Call monitoring and evaluations
Ensuring the defined sales process is executed consistently and correctly.
Ensure productivity levels are met with lead workflow distribution and floor management.
Respond with a sense of urgency to Service Levels.
Evaluate performance, identify trends, communicate insights and proposed actions to address.
Keep staff motivated and engaged.
Manage change effectively to ensure departmental objectives are met.
Respond to customer complaints.
Administer performance management by diagnosing improvement opportunities.
Provide effective feedback, coaching, training, and professional development.
Maintain world class customer service.
Work alongside Quality Specialists to ensure consistent execution of the 6 step sales process along with compliance to departmental SOP's.
Ensure the team meets or exceeds the monthly call quality score of 75%.
Answer questions from staff and provide guidance.
Measure performance with key metrics.
Maintain adherence to policies for attendance and established procedures.
Keep management informed on issues and problems.
Facilitate and participate in team and leadership meetings.
Ensure the team gathers information from customers to help identify and solve problems.
Ensure the team sells the value of our service to our customers and colleagues.

CANDIDATE SUMMARY

Required Experience

3+ years Successful experience at a rapidly growing professional sales organization.
1+ years' experience as an Outbound Sales Supervisor, Sales Leader, and / or Sales Management, with a mix of businesstobusiness and businesstocustomer in a professional services sales environment
1+ years in sales leadership Inside Sales Leadership experience
Proven history of driving sales results and achieving goals
Must possess superior verbal and written communication skills.
Experience in effectively collaborating with internal and external stakeholders
Proven success in a dynamic, fast paced environment

Required Leadership Traits and Characteristics

Strong interpersonal skills that allow for healthy internal and external relationships are a must

Formal Education, Qualifications or Training
High School Diploma or GED at a minimum

No licenses/certificates are required for this position.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

Close visual acuity to perform detailoriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach