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    customer care spec sr - Fort Worth, United States - OneMain Holdings Inc

    OneMain Holdings Inc
    OneMain Holdings Inc Fort Worth, United States

    1 week ago

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    Description

    **CUSTOMER CARE SPEC SR**

    **Full Job Title:** CUSTOMER CARE SPEC SR **Job Number:** R **Location:** Fort Worth, Texas **Date Posted:** 02/02/2022 OneMain Financial is the countrys largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every dayonline and at 1,500 branches in 44 statesto help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. Its all about doing the right thinga mission that hasnt changed for more than 100 years.

    As a Customer Care Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.

    Primary Duties & Responsibilities:

    The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:

    Processing calls from internal and external customers

    Maintaining accounts and updating information in various databases

    Providing an explanation of programs, benefits, and policies

    Retaining accounts

    Tracking the reason for each call to ensure successful resolution

    **Problem Solving/Analytical Skills**

    Must be able to resolve difficult or pressure situations with minimal supervision.

    Must be able to handle multi-faceted tasks.

    **Communication Skills**

    Must possess good verbal communication skills.

    Must possess good written skills.

    Good listening skills.

    **Interpersonal Skills**

    Ability to work with customers and peers in a positive manner on a daily basis to support the program and the caller.

    Must be able to resolve difficult or pressure situations with minimal supervision

    High degree of accuracy required

    Self-starter, requiring little or minimal supervision

    **Requirements**

    High School Diploma or equivalent

    One-year work experience.

    Six months customer service experience, contact center experience preferred

    **Benefits**

    Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. Thats why we packed our comprehensive benefits package for full- and some part-timers with:

    Health and wellbeing options for team members and their dependents

    Up to 4% matching 401(k)

    Tuition reimbursement

    Continuing education

    Bonus eligibility

    Paid time off

    Paid volunteer time

    OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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