- Greet customers in a friendly and professional manner.
- Listen to customers' concerns and accurately document their vehicle issues.
- Provide detailed explanations of recommended services and repairs.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Update customers on the status of their vehicles throughout the service process.
- Provide accurate repair timelines and inform customers of any delays.
- Create and maintain detailed service records for each customer.
- Prepare and explain invoices to customers, including a breakdown of services performed.
- Process payments and handle any billing inquiries.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about the latest automotive technologies and services.
- Provide customers with information about maintenance schedules and recommended services.
- 3+ years of experience as a Service Advisor in an automotive dealership.
- Current or previous luxury brand experience.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and thrive in a fast-paced environment.
- Excellent organizational and time-management skills.
- Familiarity with service department operations and procedures.
- Valid driver's license and a clean driving record.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
- Current or previous BMW experience
- OTE (On-Target-Earnings): $120,000 to $200,000+ /year
- If meeting and exceeding store goals and quotas
- FULL TIME
- 5x days / 2x days off
- Sundays off
- Weekend availability required
- Medical, dental, vision insurance (Union Benefits)
- Paid Time Off accrual
- Employee discounts for purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company.
-
Service Advisor
3 weeks ago
Autobahn Santa Clara, United StatesAt Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your ...
-
Service Advisor
3 days ago
Sonic Automotive Santa Clara, United StatesAs a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled te Service Advisor, Customer Ser ...
-
Service Advisor
2 weeks ago
Frontier Ford Santa Clara, United StatesIf you're a mechanically-minded car enthusiast with stellar customer service skills, this job is for you Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians. In t ...
-
Service Advisor
2 weeks ago
Frontier Ford Santa Clara, United StatesJob Description · Job DescriptionIf you're a mechanically-minded car enthusiast with stellar customer service skills, this job is for you Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our ...
-
Service Advisor
3 weeks ago
Sonic Automotive Santa Clara, United StatesJob Description · Job DescriptionCompany Description · At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. · Our 100+ dealerships are concerned with more than moving invento ...
-
Service Advisor
3 weeks ago
Nissanofsanjose San Jose, United StatesPremier Nissan of San Jose is part of an established, successful dealer group with over 37 stores in 7 states nationwide We represent top brands such as Honda, Toyota, Nissan, Kia, Hyundai, Dodge, Ford, Chevrolet, Chrysler, Jeep, and Fiat. Premier is actively involved in giving b ...
-
Service Advisor
3 weeks ago
Premier Nissan Of San Jose San Jose, United StatesPremier Nissan of San Jose is part of an established, successful dealer group with over 37 stores in 7 states nationwide We represent top brands such as Honda, Toyota, Nissan, Kia, Hyundai, Dodge, Ford, Chevrolet, Chrysler, Jeep, and Fiat. · Premier is actively involved in giving ...
-
Service Advisor
3 weeks ago
US Auto Trust LLC San Jose, United StatesUS Auto Trust is Southern California's fastest growing Automotive Group · We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar and Cadillac. We are looking for the best and the brightest top-notch professionals to join our rapidly expanding ...
-
Service Advisor
3 weeks ago
Aston Martin San Diego San Jose, United StatesUS Auto Trust is Southern California's fastest growing Automotive GroupWe are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar and Cadillac. We are looking for the best and the brightest top-notch professionals to join our rapidly expanding team ...
-
Tire Service Advisor
3 weeks ago
Dealer Tire Santa Clara, United StatesWho We AreWe're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 million ...
-
Cadillac Service Advisor
1 week ago
Stevens Creek Cadillac Santa Clara, United StatesAt California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highes ...
-
Service Advisor
3 weeks ago
Del Grande Dealer Group San Jose, United StatesThe Del Grande Dealer Group is searching for talented professionals to join their team. DGDG's vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for service professionals who think differ Service Advisor, Advisor, Ret ...
-
Service Advisor
3 weeks ago
Del Grande Dealer Group San Jose, United StatesAre you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG's vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented sales professionals who Service Advisor, Advisor, Reta ...
-
Service Advisor
3 weeks ago
Del Grande Dealer Group San Jose, United StatesAre you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG's vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented sales professionals who think differently and strive t ...
-
Service Advisor
3 weeks ago
Del Grande Dealer Group San Jose, United StatesThe Del Grande Dealer Group is searching for talented professionals to join their team. DGDG's vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for service professionals who think differently and strive to provide 10 ...
-
Service Advisor
2 weeks ago
Meineke - 2908 San Jose, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Dental insurance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Paid time off · Training & development · Benefits/PerksCompetitive Compensation · Career Advancement · Train ...
-
Service Advisor
6 days ago
Envision Motors of Milpitas Milpitas, United StatesWe are looking for a motivated Service Advisor to join our team · It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems f ...
-
Service Advisor
3 weeks ago
Envision Motors of Milpitas Milpitas, United StatesJob Description · Job DescriptionWe are looking for a motivated Service Advisor to join our team · It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focu ...
-
Disability Services Advisor
3 weeks ago
AAA Northern California, Nevada & Utah San Jose, CA, United StatesWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. Benefits Medical, Dental, Vision, wellness program and more · ~ Paid Holidays · ~ Collaborative Environment AAA will value your contribution to prov ...
-
Financial Services Advisor
2 days ago
Carrington College San Jose, United StatesJob Description · Job DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our ...
Service Advisor - Santa Clara, United States - Sonic Automotive
Description
Company DescriptionAt Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide...
It's time to make the most important move of your careerFrom our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
Job Description
Summary
As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Duties and Responsibilities
Compensation (Hourly plus commission: Union Pay Plan):
Schedule:
