- Provide unmatched customer service.
- Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
- Learn all services and product offerings to effectively communicate with our customer base.
- Respond to customer inquiries by email or telephone providing an unequaled first impression.
- Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
- Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
- Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
- Complete special projects and perform other job duties as assigned.
- High school diploma or equivalent.
- 2+ years of customer service and/or field service logistics experience, preferably in a related industry.
- Excellent Microsoft Word, Excel and database management skills
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
- Strategic thinker who possesses the ability to anticipate problems and find solutions.
- Strong organization skills with attention to detail
- Good time-management, possessing the ability to balance priorities.
- Self-starter and able to work successfully without supervision.
- Competitive, ambitious and results orientated, energized by achieving and exceeding goals.
- Able to pass a drug screening and background check
- Prolonged periods sitting at a desk and working on a computer.
- Talk and hear, both in person and by telephone.
- Use hands repetitively to operate standard office equipment.
- Must be able to lift up to 15 pounds at times.
- Close vision, distance vision.
- Customer Service
-
Patient Services Representative
1 week ago
Axia Women's Health Somers Point, United StatesAt **Axia Women's Health,** recognized as a _Great Place to Work_ for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health ...
-
Patient Services Representative
2 weeks ago
Shore Physicians Group Somers Point, United StatesShore Physicians Group is looking for medical professionals who will attend to patients on the phone and in person. Responsible for coordinating and organizing appointments in order to facilitate a smooth transition within a healthcare setting, all while supporting the delivery o ...
-
Client Services Representative
1 week ago
AtlantiCare Linwood, United StatesThe Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or Surgery Center setting. · The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client info ...
-
Customer Service Representative
2 weeks ago
Pond Pros Egg Harbor Township, United StatesWe are premier pond and water feature builders, serving the landscape industry with over 15 years experience Our family owned business has passion to build backyard escapes for our residential customers. We soften urban spaces for retailers and create environments for learning sp ...
-
Patient Service Representative
3 weeks ago
(SDX) Scientia Diagnostics LLC Egg Harbor Township, United StatesCollect specimens according to established procedures. This includes, but not limited to: drug screens, blood samples, processing pathology and cytology samples. · - Research test/client information and confirm and verify all written and electronic orders by utilizing lab technol ...
-
Customer Service Representative
2 weeks ago
Service First Information Solutions. LLC Hammonton, United States**We need you** Join a rapidly growing company in the financial services sector. Take the opportunity to learn and vertically move within an innovative industry with great opportunities for professional and salary growth. We have small company values and big plans · This is a gre ...
-
Customer Service Representative
3 weeks ago
Cervini's Inc Vineland, United StatesWe are looking Customer Service representative to interact with a great team already in place. We are the industry leader for aftermarket exterior styling parts for American Muscle cars and truck. Monday through Friday Full time hours. · - Background in the automotive aftermarket ...
-
Customer Service Representative
3 weeks ago
The LaSalle Group Linwood, United StatesLaSalle Network is seeking a Customer Service Representative to join our client's team on a temporary assignment in Linwood, NJ. The ideal candidate will have 2+ years of customer service experience in a home service-related industry. If you are a proactive and detail-oriented in ...
-
Customer Service Representative
3 weeks ago
Laury Heating Cooling & Plumbing Vineland, United States**Responsibilities**: · - Handle calls with professionalism & empathy · - Book calls in our software with careful attention to detail · - Work with our call center team to fill the schedule by making outbound calls · - Maximize call opportunities and sell memberships · **Standard ...
-
Client Services Representative
3 weeks ago
Cape Regional Health System Cape May Court House, United StatesJoin our team for a dynamic work week, Monday through Friday, with a flexible start time for the day shift. · As a key player in our hospital lab outreach operation, you will oversee the daily management of orders for all client support services. This includes ensuring the accura ...
-
Customer Service Representative
3 weeks ago
LaSalle Network Linwood, United StatesLaSalle Network is seeking a Customer Service Representative to join our client's team on a temporary assignment in Linwood, NJ. The ideal candidate will have 2+ years of customer service experience in a home service-related industry. If you are a proactive and detail-oriented in ...
-
Customer Service Representative
4 weeks ago
ACE Home Services Linwood, United StatesWho We Are · Clays Climate Control, LLC - an Ace Hardware Company is an established, growth-oriented HVAC company located in Linwood, NJ. Recently, Clays joined a subdivision of Ace Hardware Corporation called Ace Home Services, a collection of local service companies with exper ...
-
Outpatient Services Representative
3 weeks ago
Shore Medical Center Somers Point, United StatesPosition Summary · Provides general clerical and secretarial duties for assigned outpatient department and performs direct and indirect patient care activities following RN instructions, physician orders, policies, procedures and regulations. Work responsibilities include all as ...
-
Customer Service Representative
3 weeks ago
TD Bank Group Somers Point, United StatesWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. · **Customer Service Representative (FT) Somers Point** · 351538BR · Retail Banking Customer Service · Somers Point , NJ March 1, 2022 · ...
-
Patient Services Representative
1 week ago
Axia Women's Health Somers Point, United StatesAt Axia Women's Health,recognized as a Great Place to Work for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers ...
-
patient services representative
3 weeks ago
Shore Medical Center Somers Point, NJ , USA, United StatesPosition Summary Responsible for scheduling, pre-registration and verification of benefits for hospital patients. Determines if patient#s benefits will cover services provided by Shore Medical Center, level of assistance for patients who have insufficient insurance coverage and i ...
-
patient services representative
3 weeks ago
Shore Medical Center Somers Point, NJ , USA, United StatesShore Physicians Group is looking for medical professionals who will attend to patients on the phone and in person. Responsible for coordinating and organizing appointments in order to facilitate a smooth transition within a healthcare setting, all while supporting the delivery o ...
-
Client Services Representative
1 week ago
AtlantiCare Regional Medical Center Linwood, United States Full timeAtlantiCare Regional Medical Center · All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. · Linwood, NJ · POSITION SHIFT: Day ...
-
Customer Service Representative
1 day ago
M.L. Ruberton Agency, LLC Hammonton, United StatesSeeking a Personal & Commercial Lines Insurance Customer Service Representative. · Position involves servicing existing customers, marketing renewals, and working with producers to place new business. · Salary commensurate with qualifications and experience. · Immediate opening w ...
-
Customer Service Representative
4 days ago
Nexus Innovations Sunset Lake, NJ, United States FreelanceWe are currently seeking enthusiastic individuals to join our team in Sunset Lake, NJ to support various bonus programs on behalf of Volkswagen Financial Services AG. In this role, you will provide customer service through phone and email channels. · If you are customer-oriented, ...
Customer Service Representative - Linwood, United States - ACE Home Services
Description
Who We Are
Clays Climate Control, LLC - an Ace Hardware Company is an established, growth-oriented HVAC company located in Linwood, NJ. Recently, Clays joined a subdivision of Ace Hardware Corporation called Ace Home Services, a collection of local service companies with experienced professionals dedicated to helping homeowners complete home maintenance tasks. Ace Hardware Home Services has a growing roster of services (including Clays Climate Control, LLC), which now include handyman services, plumbing, cooling, heating, electrical and paint. Ace is now better positioned to serve more homeowners who are seeking to have many home maintenance projects completed for them in a quality manner performed by trained professionals from brands they can trust.
What Youll Do
Required Skills
Physical Requirements
Job Specifics
Position Status: Regular full-time (40+ hours a week)
FLSA Description: Non-Exempt/Hourly
Reports To: Office Manager
Work Schedule: 8+ hours/day, 5+ days per week
Work Location(s): Clays Comfort Control, Linwood, NJ
About Ace Hardware
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Illinois, Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China and Santa Catarina, Mexico.
Since 1924, Ace has become a part of local communities around the world and known as the place with the Helpful Hardware Folks. For more information, visit or