Customer Service Representative - Sunset Lake, NJ, United States - Nexus Innovations

Nexus Innovations

Verified Company

Sunset Lake, NJ, United States

1 week ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

We are currently seeking enthusiastic individuals to join our team in Sunset Lake, NJ to support various bonus programs on behalf of Volkswagen Financial Services AG.

In this role, you will provide customer service through phone and email channels.

If you are customer-oriented, organized, have excellent office skills, and enjoy driving new initiatives while interacting with people, we encourage you to apply

What you can expect from us:

You will be the main point of contact for our customers, addressing their inquiries about contracts, points balances, and orders via phone or email.
Your quick assistance and effective solutions will directly impact customer satisfaction.
Your input and ideas will help simplify processes and improve efficiency, effectiveness, and quality.

What we are looking for:

Ideally, you have completed a commercial apprenticeship or have a similar qualification and experience in handling customer inquiries.
Your calm and empathetic communication style and expertise in customer interactions set you apart.
You remain composed in stressful situations and have a positive attitude.
You have a structured and organized approach, work independently, and are confident in your abilities.
You have excellent written and verbal communication skills in German.
Proficiency in MS Office and a passion for maintaining master and movement data complete your profile.

What we offer:

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Attractive conditions: Various flexible full-time or part-time working models (between 20 and 40 hours per week), no late-night or weekend shifts, 27 days of vacation upon entry (+