Customer Experience Specialist - Tallahassee, United States - BOTE

BOTE Tallahassee, United States

1 week ago

Description

CUSTOMER Experience SPECIALIST

TYPE
Full-Time

LEVEL
Entry-Level

LOCATION
Remote / Miramar Beach, FL

TO APPLY
Send resume or credentials to

COMPANY OVERVIEW

BOTE was founded in Destin, FL by husband and wife team Corey and Magda Cooper, with the purpose of reshaping the standup paddle board industry from what was largely identified as surfing offshoot to a distinct culture built on conceptually simple, aesthetically pleasing and functionally innovative products that would appeal to people from all walks of life.

The company has rapidly redefined the industry through the delivery of a distinguished brand built on a distinct mission; To stand apart through industry-shaping innovation, fresh ideas and simplicity to create a product that defines a lifestyle.

POSITION OVERVIEW

BOTE is seeking a full time Customer Experience Specialist to support the Customer Experience team in a fast-paced environment, executing industry-leading customer experiences across the business and increasing the satisfaction and lifetime value of our customers.

This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on ways to build lasting relationships with our customers that translate to value for the company.

This individual will be working from the BOTE Corporate Headquarters 5 days a week (rotating Monday-Friday, Tuesday-Saturday, Sunday-Thursday). Remote opportunities may be considered for the right candidate.

RESPONSIBILITIES INCLUDE
*
Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do.
*
Serve as an advocate for our customers, always putting yourself in their shoes and execute accordingly.

Learn the BOTE family of products, including paddleboards, Kayaks, Skiffs, Docks and all gear, to be able to speak to customers intelligently about the products. This includes in-depth knowledge of all product features, innovations and benefits
Work with a sense of urgency to ensure that all inbound customer inquiries are responded to and resolved appropriately according to the companys standard operating procedures

These inquiries may include:

Product Information & Advice
Returns & Exchanges
Warranty Claims
Shipping Questions
Feedback & Suggestions
Maintenance Questions
Product Registration & Documentation
Responsible for executing exceptional customer communications across all channels: + Phone
Email
Support Tickets & Contact Us Forms
Chat
Social Media
Reviews
Maintain documentation of all Customer correspondence leveraging the companys order management and customer helpdesk ticketing system
Other duties as needed

OTHER TRAITS YOU SHOULD HAVE

Passionate about the paddle industry, and the lifestyle that the BOTE brand represents
Friendly and comfortable with speaking directly with customers on the phone and through written communication and thinking on their feet
Ability to be confident, patient and polite when dealing with difficult situations
Fast learner who is willing to dive in and learn on the job
Desires a long-term career that offers growth in customer relations, product sales, business operations or marketing

REQUIREMENTS

Associates Degree or Equivalent Related Professional Experience
Direct experience in Customer Service Able to work self-sufficiently with limited direct supervision to accomplish tasks
Enjoy thinking outside of the box and solving problems with creative solutions
Excellent communication skills across all channels: in-person, phone and written
Excellent time management abilities with a proven ability to multi-task
Strong attention to detail and service-oriented approach.
Ability to work individually and in a team environment
Strong computer skills and adaptability learning new software platforms and data management processes
Ability to work remotely from home

To be considered for this position, please provide your resume and cover letter to

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