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Carlisle

    Analyst III Vendor Support - Carlisle, United States - Retail Business Services

    Retail Business Services
    Retail Business Services Carlisle, United States

    1 week ago

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    Description

    Address:
    USA-PA-Carlisle-1149 Harrisburg Pike


    Store Code:
    Vendor Support & Relationship Mgmt


    Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.


    Position Summary:


    The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO.

    This position involves collaborating with various departments, suppliers, and stakeholders to ensure efficient and effective vendor management practices.

    This role is responsible for developing & maintaining positive vendor relationships, resolving vendor issues, monitoring vendor performance, and implementing vendor management strategies.


    Duties & Responsibilities:
    Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns
    Facilitate communication between internal teams and vendors to ensure smooth collaboration
    Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.
    Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.
    Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).
    Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
    Gather and analyze vendor performance data, prepare reports for management and relevant teams.
    Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.
    Analyze data insights to identify areas of improvement and recommend appropriate action plans.
    Contribute to the continuous improvement of vendor management processes and workflows.
    Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.

    Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.

    Participate in vendor-related meetings, providing valuable insights and updates.
    Additional job duties may be assigned as needed to meet the needs of the business and support our values.



    Qualifications:
    Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience
    3-5 years previous experience in vendor management, procurement, or a similar role
    Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards
    Extensive knowledge of vendor management strategies and grocery industry P2P practices
    Understands theoretical professional concepts and can identify the root cause(s) of issues within the vendor management P2P framework
    Demonstrated conflict management skills and enhanced knowledge of retail grocery industry and suppliers
    Change and transformation capabilities using sound judgment and risk mitigation techniques
    Strong analytical and problem-solving skills with ability to make recommendations based on interpretation of quantitative analysis
    Strong Excel skills with the ability to work with Macros and Databases

    Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners.

    Excellent customer service skills to optimize ADUSA business reputation.
    Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.
    Proficiency in using various software tools, including MS Office suite and vendor management platforms.
    Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.
    Ability to adapt to changing business needs and work well in a team-oriented environment.
    Extensive problem-solving capabilities with an end-to-end process mindset
    Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.
    May require travel – typically 10-15%

    Preferred

    Qualifications:
    Accounting knowledge (Accounts Payable/Receivable, etc.)
    Experience in grocery retail/category management
    Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes


    Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

    Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies.

    We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.

    Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws.

    Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

    We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

    If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at

    For more information, visit

    Job Requisition: 345193_external_USA-PA-Carlisle

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