Service Scheduling Coordinator - Madison, United States - Facility Gateway Critical Services

Facility Gateway Critical Services

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

WHO WE ARE

We are the competitively unique OEM-agnostic provider of comprehensive services in the critical power space—serving both commercial and public sector markets.

Based in Madison, Wisconsin, Facility Gateway (FGC) offers coast-to-coast tailored solutions that align customer values with employee satisfaction.

Unlike many of our competitors, we develop, foster, and then closely match our core competencies with our customers' operational needs.

That means no overselling and no underperforming—just straightforward, clear-cut, customer-centric offerings that are planned and coordinated by a top-notch administrative team and executed by a highly-skilled and tenured field support team.

Sound intriguing? Are you the next member of the Facility Gateway family? We challenge you to experience the difference first-hand and join our rapidly growing Madison administration team today

WHO YOU ARE

As a Services Scheduling Coordinator based in our Madison facility, you will directly support our customers through the coordinated and collaborative planning and scheduling of onsite preventative, corrective and restorative maintenance of critical power systems (i.e., UPS, DC systems, inverters, PDUs, STS, and standalone reserve battery technologies).

You will foster both new and existing customer growth as a direct interface between customers and service team members and partners and as a direct liaison to our business development team.

You will execute critical thinking, problem solving and effective communication skills—perhaps all in parallel at times.

As a Services Scheduling Coordinator for Facility Gateway, you will coordinate the effective and efficient utilization of service team resources to drive swift and superb solutions that address our customer needs and ensure company goals are achieved.

You work well in non-static situations and can react and adapt quickly, as necessary. You are comfortable both working independently and supporting and driving team efforts, when required. You're a self-starter and a go-getter.

YOUR PRIMARY DUTIES AND RESPONSIBILITES

Scheduling onsite preventive, demand, and emergency maintenance for customer equipment.
Coordinating with vendors, subcontractors, and preferred service partners to ensure they are effectively supporting customers during scheduled site service visits.
Confirming scheduled service appointments with both customers and field team members.
Receiving and processing inbound emergency service requests, including dispatching field team members to customer sites.
Communication with onsite field team members to review preventive and repair maintenance scenarios for customer equipment.
Coordinated and rotated afterhours availability for customer emergency service requests and field team dispatch.
Coordinating postservice repair options with vendors, subcontractors, and preferred service partners to meet customer needs expeditiously.
Demonstration of satisfactory customer and interoffice relation skills, including effective and succinct communication with both.
Timely and accurate completion and submittal of all jobrelated deliverables, including vendor field service report transcriptions and service quote requests.
Maintaining of SOP documentation for future study and/or review.
Participation in and completion of periodic rolespecific training as deemed necessary by the Vice President of Operations.
Other businessrelated duties as directed by organizational leadership.

THE QUALIFICATIONS WE'RE SEEKING

High School diploma (or equivalent)
Associate's degree with a business or administration concentration preferred OR
Prior routebased services scheduling experience preferred

YOUR KEY COMPETENCIES

Conduct tactful and respectable interactions with customers and fellow team members to maintain productive, harmonious relationships.
Promote and exhibit an "always selling" mentality when communicating with customers, service partners, and vendors.
Promote, mentor, and correct personnel activities and behaviors, when necessary.
Live and project a customer and company commitment mentality through a routine focus on process, attention to detail, ontime service delivery, and an uncompromised dedication to the achievement of both customer and company objectives.
Utilize proven reasoning abilities, sound judgement, excellent oral and written communication skills, and a collaborative approach to the team dynamic (even when operating independently).

ADDITIONAL ROLE REQUIREMENTS

Standard workweek: M-F, 8 AM 5 PM, but should anticipate mínimal temporary adjustments to support fellow team member PTO and training cycles.
Must possess a valid U.S. state or territory issued driver's license.
Supports the afterhours emergency service request response rotation with other team members.
Competitive base salary (Range: $45,000 $60,000 annually)
Seven paid holidays + two paid halfdays (C