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The Collaborative for Children and Families Far Rockaway, United States**Job Type**: Contract · Pay: $21.00 per hour · **Benefits**: · - Flexible schedule · **Experience**: · - Children: 1 year (required) · Work Location: On the road ...
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Managed Service Provider - Elmwood Park, United States - Bowman Williams
Description
Managed Service Provider – Technical Account ManagerLocation :
Elmwood Park, NJ /
Salary :
$90,000 - $100,000
Managed Service Provider – Technical Account Manager
Managed Service Provider – Technical Account Manager
We seek a Managed Service Provider – Technical Account Manager to join a Managed Services firm that will help steer the ship of a growing company.
The Managed Service Provider – Technical Account Manager should have Experience with support and migrations for various cloud services, such as Office 365/SharePoint/Azure.
The TAM (Technical Account Manager) – MSP will build a good and trustworthy rapport with clients to find areas of concern and work to put their minds and ease by coming up with ways to help solve the issues.
The Managed Service Provider – Technical Account Manager will meet with the sales team, clients' and network engineers to understand the project scope, estimates, and goals.
Also, the Managed Service Provider – Technical Account Manager will attend project meetings internally and with clients, completing projects on schedule.
The TTAM (Technical Account Manager) – MSP will be hands-on when needed to help the team resolve any issues promptly.
Managed Service Provider – Technical Account Manager Experience:2 or more years of Experience working with a Managed Services Provider (MSP)Assist with the client onboarding process
Have the ability to manage 25+ clients and conduct quarterly business reviews
Staying in scope and interfacing with client and internal sales team when scope changes
Provide accurate, timely, and detailed documentation of all technical and client care issues
Experience with ConnectWise Manage
Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
Experience with Microsoft Stack (Exchange, SharePoint Online, O365, Azure,)
Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
Engaging with client support as a client advocate to ensure speedy resolution of client issues
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
Efficient, effective, pleasant customer service technique
Correct setting of customer expectations
Ability to create and convey technical material in a concise and effective manner
Update projects including information such as goals, technologies, systems, information specifications, schedules, funding, and staffing
Good networking skills, including business-class routers, firewalls, switches, and wireless access points.
Experience with Cisco/Meraki/SonicWall
Experience supporting mobile applications and back-end technologies preferred
Being accountable and entering daily KPIs
Managed Service Provider – Technical Account Manager Benefits:
$90k-100k
PTO/Sick/Holiday
FSA
401(k)
*MSP EXPERIENCE IS REQUIRED TO BE CONSIDERED FOR THIS OPPORTUNITY*Opportunity Location
Elmwood Park, NJ
Proposed Salary
$90,000 - $100,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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