Scheduling Coordinator - Pearland, United States - Amada Senior Care

Amada Senior Care

Verified Company

Pearland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

An Amada Senior Care Scheduler is responsible for the day-to-day scheduling and coordination of homecare aides, and homemaker assignments.

A critical component of this job is to demonstrate the agency's culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first rate customer service, and exceptional client satisfaction.

REPORTS TO:
Office Manager/Supervisor

SUMMARY
The key to this position is an outgoing, friendly, genial interaction with a wide range of people.

In this job, it is very important to connect with other people, to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done.

Communication is almost always a "selling" rather than a "telling" nature.

A lively enthusiasm is necessary.

Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. A faster-than-average pace will be the norm for this position.

There will be several "pots on the fire" at once, therefore the job requires one to shift from task to task quickly and maintain a strong sense of urgency to keep everything going smoothly.

Information is free flowing and informal

QUALIFICATIONS

Have a high school diploma
Prefer at least one year experience with inhome service scheduling or relative exprience
Be computer savvy
Demonstrates selfmotivation, flexibility and the ability to multitask
Experience working in a high stress environment with multiple demands
Be willing to learn our scheduling software
Have excellent telephone and written communication skills
Have experience working with clients in a professional setting
Be detailfocused and able to stay organized
Some management experience is preferred
Customer service knowledge is imperative

RESPONSIBILITIES

Regular evening and weekend oncall work will be required (split between scheduling team)
Demonstrates support for the agency's mission statement
Schedule shifts by matching caregiver qualifications and availability to clients' needs
Communicate new assignments and/or schedule changes to caregivers and clients
Identify and address scheduling issues (i.e. call offs, no shows etc.)
Work under time pressure and manage multiple demands simultaneously
Followup with prospective clients over the phone and complete Intake Form
Maintain confidentiality of client, personnel and agency operations

Pay:
$ $19.00 per hour

Expected hours: 40 per week

Benefits: