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Service Desk Technician - Westerville, United States - TEKsystems
Description
Description:
• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
•Handle tickets coming in through the self-service portal and answer incoming chat requests.
•Manage personal ticket load and ensure timely resolution.
•Stay current with all products and services by attending trainings, meetings, and reading all provided documentation. - Customer service is key. - contact center or anywhere they did phone/email support is a plus. - Familiarity using ticketing system.. Ex: share well, ServiceNow, Spice works. - Filling out tickets and doing computer based application work. - Based on a Microsoft and Windows platform - Tech experience is a plus but not required. - Degree not required but one/two years of relevant experience or combination of education.
Skills:
Service desk, ticketing system, customer service, Phone support, certification and accreditation
Top Skills Details:
Service desk,ticketing system,customer service,Phone support
Additional Skills & Qualifications:
certifications: A+ contact center experience Schedule flexibilityIT Degree
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
